Upcoming changes to Readysell remote support

Upcoming changes to Readysell remote support

Due to unforeseen substantial pricing increases from our current remote access solution provider, we will be moving all of our clients to a new remote access solution over the coming weeks. The new solution, TeamViewer, provides us with similar reliable remote desktop access and monitoring capabilities while ensuring that Readysell does not have to increase annual remote access fees to customers.

As we roll out this solution over the next few weeks, you may see a pop up on your PC asking whether you would like to give Readysell permission to remote control your computer. Please accept to ensure you can continue to receive remote desktop support without interruption.

To enable this, we will also be creating a “Readysell Support” user on each workstation and server. For security purposes, this user will have a unique password stored in an encrypted vault accessible only to Readysell Support staff. The account will be used to configure system level services and tasks required for the reliable operation of the Readysell software.

If you have any questions or concerns about the change-over, please get in touch with Readysell Support.