RObI (Readysell/Office Brands Interface) version 1.2.4.0 was deployed to all stores late last week. This version contains a change that will potentially affect the way web orders are imported at your store.
RObI now checks the “Customer Order Required” flag on your Readysell customer file (see screenshot below).
If a customer is flagged as “Customer Order Required” and does not supply a Purchase Order number number with their WebSphere Order, the order will be automatically held (i.e. placed into SALHLD status). This means the order will not print automatically (if you have this function enabled) and will instead need to be manually reviewed before it is processed.