News

Upcoming changes to product price integration in Readysell 8

To improve the user experience for web integration and to reduce occurrences of obsoleted products being uploaded to the web unintentionally, we are planning to change the way Readysell uses the “Display on Website” flag when overriding prices for Office Brands managed products on the web.

Today, if you want to send a price from Readysell to the web, you must ensure that the product has the “Display on Website” flag set to “True” in Readysell. Under the updated behaviour, Readysell will always upload override pricing to the web and you will only need to set the “Display on Website” flag if you want to upload your own (aka “store”) product.

Old Way, New Way

We are interested in gathering your feedback about this change over the next few days. If you have any concerns or questions, please submit a support ticket. We will begin roll-out of this change sometime in the next week and will send an update when it is completed.

Serving you better with the all new Readysell Customer Portal

We’re pleased to announce the availability of the all new Readysell Customer Portal. The portal gives you easy access to all the resources you may require as a Readysell customer, including account information, past invoices and links to essential support resources.

To access the portal, just visit our website at readysell.com.au and click the “Customer Portal” link at the top right.

Screenshot of Readysell Customer Portal

If you want to use the portal to access your account details, you’ll need to register first. Just click the “Register” link at the top right to get started.

Important changes to contract price integration in Readysell 8

Currently, Readysell 8 allows you to integrate contracts that target individual customers, groups of customers and “all customers” in your system. We’ve recently become aware of some issues that affect the reliability of contracts targeted at “all customers”. Due to these issues, we regret to inform you that in an upcoming update, we will be disabling integration support for these contract types.

You will be able to continue to use “all customer” contracts in both Readysell and in WebX, however you will need to configure these independently in both systems. If you would like assistance with the process, please get in touch with our helpdesk and we’ll point you in the right direction.

We are working in conjunction with Office Brands to design and develop a new, more efficient integration process that can be used to efficiently handle all contract types seamlessly. We’ll update you once this is available.

Accessing the new Readysell Helpdesk

To help better serve our customers, Readysell has a new helpdesk system. To use the new system online for submitting, viewing and responding to tickets, you will need to set up a new password.

How do I access the new system?

1. Request a password reset

Go to https://support.readysell.com.au/index.php?/home/forgot-password then enter your email address and click “Send”.

2. Click the link in your email

You will be emailed a link that will take you to the password reset page. Find the email and click on the link.

3. Create a new password

Create a new password and type it in twice, then click “Update password”. We suggest you use a password manager so that you can create strong passwords, not only here, but across the internet. Learn more at the Readysell Security Guide.

4. Login with your new details

You’re all done! You can go to support.readysell.com.au at any time and log in with your new password.

Why can’t I see all my company’s tickets?

You may have lost the capability to see tickets from other users in your organisation. We’re in the process of restoring these linkages and you should have this capability back soon. If you need this feature and want to move up the queue, please submit a ticket and we’ll get you set up sooner.

What about invoices?

We are in the process of re-enabling online access to past invoices. We should have an update on this in the next week or two.

Where did the Readysell 7 documentation go?

We’ve moved this to our wiki at https://readysell.atlassian.net/wiki/display/RSELL7 – this should make the documentation easier to access and search.

Scheduled downtime for support ticket system this weekend

To better support our customers, this weekend Readysell will be migrating to a new ticketing system.

During the migration, you will be unable to access our helpdesk. You can continue to submit tickets by emailing support@readysell.com.au and they will be routed to our new ticket system, which will be live from Monday morning.

Trainer on telephone

We will be importing existing tickets into our new system, however we expect there will a few teething issues as we acclimatise to the new system over the coming weeks. We thank you in advance for your patience.

We will broadcast more details about how the new system will impact you early next week.

Readysell 8.42 Elphinstone now rolling out

We’re pleased to announce that Readysell 8.42 (codename Elphinstone) is now rolling out to all of our Readysell 8 customers. This release is focused on backend improvements to the service module, but we’ve managed to throw in a couple of goodies for our non-service customers as well.

Lake Elphinstone

Delight your machine service customers with automated toner tracking

We’ve been working hard on improving our proactive service features. We now support importing of toner levels from emails sent by some models of machines. When the toner level falls below a level, a order can be automatically created to replace the toner. When the toner level increases above a specified level, Readysell tracks that the toner has been replaced. The stock of toners for the machine is also tracked. Watch this space, this is just stage one of toner tracking. Further advanced features around tracking groups of toners for groups of machines are in the works.

To ensure you’ve always got up to date supply levels, we’ve also overhauled our email parsing module to ensure it’s more flexible and reliable. By doing this, we’ve been able to add out-of-the-box support for Kyocera printers (in addition to the Toshiba and Samsung printers already supported).

Improve customer retention with eCupboard integration

eCupboard is a unique feature of the Office National and Office Product Depot mobile app that allows dealers to print an A3 or A4 poster with commonly purchased products. Customers can then use that poster in their stationery cupboard in conjunction with the mobile app to quickly re-order.

Now, in addition to creating eCupboard posters on the Office Brands Data Portal manually, you can create eCupboard posters from Readysell from customer favourites. Simply go to a customer’s card, then “Show in Report”. You’ll find two new “eCupboard” layouts ready for you to use.

Maintain accurate data with scan checking for stock transfers

For dealers who operating with multiple warehouses, you can now use scan checking to validate you’re sending the correct stock in the correct quantities when raising stock transfers. Stock transfer scan checking works similar to scan checking on sale shipments or purchase receipts. After you click “Pick”, use your barcode scanner as you usually would to check you’re about to transfer the correct stock.

Questions or comments?

Our documentation has been updated to reflect the latest changes, but we know that it can be tough to wrap your head around what’s new and how it affects you. Please open a ticket through our Support Centre and we’ll be happy to help you out.

But wait, there’s more…

We’ve also made a number of other improvements and under-the-hood changes. Here’s a full list. If you’d like more details about any of the below items, please don’t hesitate to get in touch with us through our Support Centre.

  • 11404 Improve the current or write a new copy count email parser function
  • 12961 Add scan checking to stock transfers out in Readysell Windows
  • 13181 Make “Ignore Catalogue Data” product fields available in record defaults
  • 13182 Reports for scan check variances
  • 13188 Import meter counts from emails Kyocera printers
  • 13190 Generation eCupboards posters from Readysell favourites
  • 13199 Allow charge to customer to be set on a sale order
  • 13204 Automatic toner replacement stage 1
  • 13205 Toner tracking from a central store stage 2
  • 13206 Meter price groups to allow multiple groups of prices, products and charge to for meters on any machine
  • 13207 Automatic generation of scheduled service orders and sale orders for meters
  • 13208 Meter pricing and quantity consolidation options
  • 13209 KPI’s for service
  • 13217 Ensure Office Brands sync’d categories inherit their type from their parent

Secure your digital life this World Password Day

Did you know that today (May the 4th) marks not only Star Wars Day, but (arguably) an even more important occasion, World Password Day.

Just follow these four simple steps to upgrade your security:

Step 1: Create strong passwords

The key to a strong password is length. Your passwords should be 8 characters long at the very least, and difficult for someone to guess. Avoid using personal information, especially if someone can find the answer on social media, or by searching your name online. In addition to length, secure passwords also use a mix of uppercase, lowercase, numbers and symbols.

This may seem daunting but there is a simple solution. Try using a passphrase instead of a password. A pass phrase is a short saying that you modify to become a strong password. For example, “Thund3r Sh0wers at Suns3t” would be a very strong password that’s also easy to remember.

Step 2: Use a different password for each account

Imagine if one key opened your front door, your car, your bank, and your safe. If someone got hold of your one key — poof — they have access to everything. That’s more or less your situation when you recycle passwords. If it’s someone has access to your one, key password, they have access to everything.

Cyber criminals know people reuse passwords, and after a major password leak, they’ll try using those passwords and email addresses to get into all kinds of sites. Often, it works.

Don’t get caught in this trap. The solution is simple: have different passwords for every online account. That way if one account is compromised you can rest easy knowing your other accounts are still safe.

Step 3: Get a password manager

A good password manager safely stores all your passwords, remembers them and can generate strong passwords for you. This makes it incredibly easy to use different, hard-to-remember passwords for every account, so you only have to remember the one master password to get in. All the security – less hassle!

But what if someone gets your master password? Luckily, quality password managers have prepared for this by ensuring they only work on your registered devices. That way, if someone tries to log in from an unregistered device, the password manager will block access until the user completes a second, or third login step, like entering a secret code that is emailed or texted to you. If you get an email saying someone is trying to login from an unknown device, you’ll know you should change your master password as soon as possible.

If you’re not sure where to start, we recommend checking out LastPass.

Step 4: Turn on multi-factor authentication

If you’ve ever used a fingerprint reader on your phone, you’ve used multi-factor! For example, when you download an app from an app store, it first checks you’re on a trusted device (Factor 1) and then verifies you’re you with your fingerprint (Factor 2).

If you’re on a computer, usually it’s like this: when you enter your username and password, you’ll be asked for a verification code that will be texted to your phone. Pop in that single-use code, and you’re in. Ta-da! Multi-factor authentication!

You can activate multi-factor in the settings for most major websites. Visit twofactorauth.org for a comprehensive list of websites and services that offer MFA.

Now what?

Well, if you’ve finished all that, you’ve already completed the most important steps. But you’re on a roll, so why stop there? How about:

Implications of ACCO Brands’ acquisition of Pelikan Artline for Readysell customers

ACCO Brands Australia

Office Brands has now completed the data actions required including transfer all of the Pelikan Artline products to your ACCO Brands Australia vendor code.

Over this weekend, Readysell will ensure that the supplier information is updated on all of your Readysell products to support these data changes. We will also update the EDI information for ACCO with the username and password for ACCO’s new web interface, allowing you to process EDI Orders as of Monday.

The following data changes will occur:

  1. The ACCAUS product-supplier will replace the PELART product-supplier for any products where ACCAUS is not already a product-supplier
  2. The primary product-supplier will be changed from PELART to ACCAUS for any products where both suppliers exist
  3. The PELART product-supplier will be removed (Readysell 7) or archived (Readysell 8) on your products

Your price book has been updated and Readysell will populate ACCAUS data for new or updated products going forward.

Readysell 8.41 Dumbleyung now rolling out

We’re pleased to announce that Readysell 8.41 (codename Dumbleyung) is now rolling out to all of our Readysell 8 customers. This release is focused on document management, mobile and barcode scanning improvements.

Dumbleyung Lake

Conveniently keep your important files in one place with document management improvements

We’ve been working with customers to improve our document management capabilities to make Readysell an even better place to store documents related to your business. Some of the changes you’ll see include:

  • Previewers for PDF files, Word documents, text files and images will give you a quick glimpse into a file to make sure you’re looking at the right attachment without having to open it
  • Attachments can now be linked to multiple records, meaning you won’t have to make unnecessary copies of the same file
  • Attachments are automatically linked to related records, making it quicker and easier to find attachments when navigating through the system

Screenshot of document management with previewer

Improve technician productivity with easy access to service machine documentation

Documents attached to service orders, machines and their models (for example, copies of contracts, service manuals or other reference material) can now be conveniently accessed from the mobile app. Within a service call, just hit the “Attachment” icon to see the list of related attachments. Readysell Mobile will download the attachment from your server and open it with the native viewer application on your mobile device.

Screenshots of Readysell Mobile service call attachments

Ensure data integrity and improve productivity with barcode scanning improvements

We’ve made a number of improvements to barcode scanning in Readysell to help you use your scanner more effectively in more places.

  • Customer credit requests and supplier credit requests now correctly support barcode scanning. You can scan multiples of an item, and you the correct quantity will be scanned (either positive or negative) based on the transaction type.
  • If you have split a purchase receipt line and wish to scan items against the split line, you can now highlight that line and scan the item. The scanned quantity will count against the highlighted line (rather than always going to the first line)
  • We have a new “location scanning” mode for purchase receipts. If you already know the location of the product when you scan your receipts, you can turn on this mode to scan stock directly into these locations by scanning the location barcode rather than having to change the locations manually.

Questions or comments?

Our documentation has been updated to reflect the latest changes, but we know that it can be tough to wrap your head around what’s new and how it affects you. Please open a ticket through our Support Centre and we’ll be happy to help you out.

But wait, there’s more…

We’ve also made a number of other improvements and under-the-hood changes. Here’s a full list. If you’d like more details about any of the below items, please don’t hesitate to get in touch with us through our Support Centre.

  • 12802 Attachements on sale orders to be associated with sale shipments and sale invoices
  • 12960 Allow for consignment information to be added to multiple transfers at once
  • 13066 Allow files to be attached to more than one record
  • 13067 Automatically link files to related records
  • 13068 Quick access to all relevant attachments from service order
  • 13069 Show preview of attached PDF documents
  • 13137 Add informative view only fields to meters and meter count runs
  • 13161 Add the capability to automatically refresh some list views
  • 13163 Add “Each Quantity Expected” to purchase reciept lines
  • 13164 Allow scanning of location codes into purchase receipts
  • 13170 Use UTC and ISO 8601 for persisting string date/times
  • 13171 Add “Show Related” for grand total machine
  • 13173 Allow attachments for service calls to be accessed from the mobile app
  • 13179 Improve scanning into customer credit requests
  • 13192 Allow POS to run on SQLite backend

Protect your business with the Readysell Security Guide

Every month Readysell recovers another customer that has had a security breach. The main concern is how much will this breach cost them in money, time and worse of all, lost data. Another factor often overlooked is the potential for you, the business owner, to receive fines as the result of Cyber Security Breach.

To assist our customers in staying up to date with the latest guidance, we’ve put together the Readysell Security Guide at readysell.com.au/security

We will be keeping this security guide updated with the latest recommendations. We encourage you to review the security guide periodically and ensure you’re following all the best practices.

We hope this serves as a valuable resource. If you have any questions or suggestions, we’re keen to hear your feedback.