News

Protect your documents from ransomware using Controlled Folder Access

For those who have been paying attention, ransomware is the number one threat small businesses face today. Locked FilesTo assist our customers in staying up to date with the latest guidance, we’ve put together the Readysell Security Guide at readysell.com.au/security

Today, we’ve updated the security guide with a new feature in the Windows 10 Fall Creators Update (also known as version 1709), which was released yesterday. The feature is called “Controlled Folder Access”, and it’s another tool in your toolkit to help protect your business.

Controlled Folder Access allows you to select folders on your system that should have an extra layer of protection. Typically this means folders where you store crucial documents. Once you’ve done this, only applications which you’ve explicitly allowed will be able to edit or delete documents in those folders. That means even if you do get infected, the damage will be more limited.

To enable the feature, search for and open the Windows Defender Security Center from Start, go to the Virus & threat protection settings section, and set the switch to On:

Enable Controlled folder access.

As well as the default settings, we also recommend allowing Readysell to bypass Controlled Folder Access to ensure you can use features such as file attachments and export of reports.

If you want more information, below is a great video put together by PDQ to help you get started. Additionally, How-To Geek have put together a great guide for getting started.

Going forward, we will continue to keep the security guide updated with the latest recommendations. We encourage you to review the security guide periodically and ensure you’re following all the best practices. We hope this serves as a valuable resource. If you have any questions or suggestions, we’re keen to hear your feedback.

Protecting yourself from KRACK

You may have heard about KRACK, a recently disclosed vulnerability in the WPA2 protocol commonly used to secure WiFi. While the vulnerability is real, there’s been some misreporting about the threat and what you should do to protect yourself. As such, we wanted to provide some quick information to put your mind at ease.

  • The vulnerability allows an attacker who is nearby to see traffic on your WiFi – but that’s only a threat if that traffic is not encrypted. That means if you’re using HTTPS or a VPN, you already have an extra layer of protection.
  • Microsoft patched the issue on the 10th of October, so make sure you are using a supported version of Windows (Windows 7 or newer) and have installed all the latest updates installed.
  • iOS and macOS devices should be getting an update soon to resolve the issue.
  • Android device updates will be handled by your phone’s manufacturer and carrier and will vary.
  • The vulnerability exploits WiFi clients, not WiFi access points. Various router manufacturers have released patches to fix the protocol bug anyway, and it’s a good idea to stay up to date, but the main concern is to patch your clients

This is on the heels of a number of other recent security vulnerability disclosures (including ROCA) and data breaches. It’s clearer than ever that you should take security seriously to protect yourself and your business. To get started, visit the Readysell Security Guide at readysell.com.au/security

Update on the Readysell Supplier Stock Service

The Readysell Supplier Stock Service (RS3) lets you check live stock level data from a number of suppliers right from your product screen. This is a great way to ensure you get stock faster when you really need it without having to visit a bunch of supplier websites or make superfluous phone calls.

We’ve recently added to our growing list of suppliers. We now have stock feeds available for the following suppliers:

Screenshot of the Readysell product screen

If you deal with any of the above suppliers, but are not seeing live stock levels when you click the “Show Supplier Stock Levels” button on the product screen, please contact Readysell Support to help set you up.

Readysell 8.44 Galilee now rolling out

We’re pleased to announce that Readysell 8.44 (codename Galilee) is now rolling out to all of our Readysell 8 customers. This release is focused on further improvements to Office Brands and industry integration, the service module, and fulfilling some of our top user requests.

Lake Galilee

Place your GNS orders faster with EDI and stock feeds

Readysell has integrated with GNS Wholesale to provide live stock level information as well as hybrid EDI ordering. This means you’ll be able to get your order in quicker and with the confidence that the stock you require is available. After you receive Readysell 8.44, someone from our team will be in touch with you to assist you with setting up this useful and time-saving integration.

GNS Wholesale EDI

Project a professional image with custom from names

The top request on our Feature Suggestions forum was to allow for a custom “from name” for emails sent from Readysell. We’ve now put a new field on the user called “Email From Name” to let you do just this. Whenever an email is sent from a user, the name contained in that field will be used. You can use this to include your business name to help your customers better recognise you.

Improve sales reporting with salesperson tracking improvements

Previously, Readysell always used the salesperson associated with a customer card for sales and service orders. We’ve heard that sometimes you may want to change the salesperson on a single order. To enable this, we are now allowing users with the appropriate level of permissions to change the sales person on a sale or service order. If you would like some assistance updating your roles to ensure the relevant staff have access to this, please get in touch with us and we’ll assist you in setting this up.

Salesperson Permission

Improve flyer price information with sell price display improvements

Another of the top requests in our Feature Suggestions forum was to improve the visibility of flyer prices on products. When a flyer is loaded into Readysell a contract is created to temporarily override the prices in your system. It was, however, difficult to tell that this special price was in effect when looking at the product on your product screen. To do this, we’re now factoring in active flyers when showing the “Calculated Price” on the product screen.

Better manage and monitor your service business for machines with meter pricing improvements

Many departments within your business contribute to service work on machines. Readysell now lets you formulate meter prices such that you can break up costs between different general ledger accounts based on a proportional distribution of your click charges. This means you can more accurately split, estimate and the costs of running your service organisation. Both for individual machines, your departments and your service business as a whole.

Improve service customer satisfaction by tailoring meter change messages for customers

We have been getting feedback about the need to adjust meter charge messages to suit particular groups of customers. Previously you only one way to setup notes that appear on invoice lines for meter charge invoices. In response to your feedback, now we have changed the system so that you can use a template to adjust the way notes appear on meter charge invoices for any customer/s. If a customer wants different information or a different look to the notes they get on their meter charge lines, now you can probably make the adjustments they are asking for.

Improve your customer service and sales workflows with Salesforce integration improvements

Rather than relying on overnight syncing of customer and contact data from Readysell to Salesforce, we’ve now developed a direct integration that can send customer and contact data to Salesforce in near real time. No longer will your sales reps have to wait a day or two before they see changes made in Readysell appear on the CRM. Not only does this mean they’ll always have the right contact information, but they’ll also be able to see up to date sales data to help them make more effective use of the Salesforce CRM.

Questions or comments?

Our documentation has been updated to reflect the latest changes, but we know that it can be tough to wrap your head around what’s new and how it affects you. Please open a ticket at the Readysell Helpdesk and we’ll be happy to help you out.

But wait, there’s more…

We’ve also made a number of other improvements and under-the-hood changes. Here’s a full list. If you’d like more details about any of the below items, please don’t hesitate to get in touch with us through the Readysell Helpdesk.

  • 11543 Allow consolidation of stock transfers during the picking process
  • 13295 Back ordering parts for incomplete service calls
  • 13441 Create/update accounts in Salesforce via API
  • 13563 Wrong value on meter count run line
  • 13569 Allow sales person to be changed on individual service and sale orders, shipments
  • 13570 Allow machines to have a separate “charge to” for meter charges
  • 13573 Add “number of month” field to cycle for pre-ordered products
  • 13575 Allow users to re-open service order calls
  • 13576 Improve appearance of meter/service invoice layout when splitting meter costs
  • 13584 Improve meter charge run validation
  • 13595 Remove meter usage allocation code
  • 13619 Integrate GNS stock feeds and EDI
  • 13620 Consolidate constants
  • 13627 Add “Show Related” to access category from contracts
  • 13628 Delete button for cards appears under territories
  • 13629 Improve handling of flyer pricing in Readysell
  • 13630 Meter count rows on service order calls may be duplicated
  • 13660 Allow for custom From name for emails sent from Readysell
  • 13663 Mobile app improvements
  • 13665 Rename Grandtotalmachine to TotalMachine

“Better Together” with Office Brands at Expo 2017

Once again, team members from Readysell will be in attendance at the Office Brands Expo to catch up with our valuable customers, to help answer any questions or address any concerns you may have. This year, Expo is being held in Cairns and is a combined for Office Brands (Australia) and Office Products Depot (New Zealand).

Better Together Office Brands and OPD NZ

If you’d like to catch up with us, you’ll be able to find us:

  • Saturday 11:30am to 4:30pm on the Expo floor (at the Office Brands head office stand)
  • Sunday 10:20am to 12:00pm at the Subject Matter Expert Sessions
  • During Toni Glass’s breakout session

We look forward to seeing some new and familiar faces. See you all soon!

Changes to ticket submission from Readysell 8

Readysell 8 has a handy feature that allows you to directly submit tickets from the “Support” button in the “Tools” menu. If you’ve used this feature recently and clicked on the “Attachments” tab, you may have noticed this message:

New Support Ticket screenshot

Unfortunately, in the transition to our new helpdesk system, one of the capabilities we have lost is the ability to add attachments in this context. This means we also don’t receive automatic screenshots or logs when you create tickets in this way.

If a screenshot is imperative to report your issue, we ask that you manually take the screenshot and then create the ticket via email or the Readysell Helpdesk client portal.

We understand this is inconvenient and we are working with the helpdesk software vendor to see if we can restore this feature in the future. Thank you for your patience.

Readysell 8.43 Forrestdale now rolling out

We’re pleased to announce that Readysell 8.43 (codename Forrestdale) is now rolling out to all of our Readysell 8 customers. This release is focused on performance, service module and Readysell Go improvements, but as usual, we’ve managed to throw in some extra bits as well.

Forrestdale Lake

Quickly spot what’s important with Appearance Rules

For many years, one of Readysell’s most popular features with dealers and their teams has been the ability to set your own colour and highlight rules to highlight important information and exceptions on lists. Conditional formatting has allowed you to highlight the information important to you and your team. “Conditional Formatting” allowed you to create special rules to display grid data in custom colours to help highlight important information. We listened to your feedback about how this popular feature could be made even better. In response to your suggestions we have replaced “Conditional Formatting” with an even more powerful and accessible feature, being the new “Appearance Rules” button. All the features you liked about Conditional Formatting are still there and are now easier to use.

Appearance Rules can be accessed through a convenient button in the ribbon on or toolbar on any list view. When you click the button, you can add as many rules as you like. Each rule can apply to an entire row (just leave the * in the Target Items field), or specific columns.

Appearance Rules screenshot

Rules apply to all users of the system, so you no longer have to worry about copying around screen customisations to share your formatting. We’ve done our best to migrate your existing Conditional Formatting rules to Appearance Rules, but if you find that it hasn’t worked quite right, please get in touch with us and we’ll help you out.

This is one feature of the system which is definitely best practice. If you need to know more or are not currently using conditional formatting, please contact the support team at Readysell. We would be happy to explain some of the ways Appearance Rules can benefit your business.

Stay productive when out of the office with Readysell Go improvements

We’ve done more work to streamline our web version. Readysell Go is now even more useful when you’re on the road and want convenient access to your Readysell system. If you’re not sure of how to access your Readysell Go system, you can find a handy link at the Readysell Customer Portal.

Readysell Customer Portal screenshot

Once you have used Readysell Go once on a device, you can save a link to Readysell Go in your favourites. Giving you and your mobile team members access to Readysell when they are on the go. It only takes a minute to open Readysell Go the first time and save the link giving you easy access in the future.

Handle advanced toner pooling scenarios with improved toner tracking

We’ve improved our toner tracking capabilities to allow the creation of “toner pools”. Customers can how maintain one or more pools of spare toners, which you can individually track, so that Readysell knows exactly when to send additional supplies.

Toner tracking is an important new feature of the service module. If you are servicing machines, this is a feature you should be using. Contract Readysell support to discuss how this new feature can benefit your business.

Understand the status of your devices with machine logs

Readysell will now record alerts sent by machines in a handy “Log” tab. For how, this is handy for monitoring and reporting, but in the future we will be able to use this data to help drive service processes such as preventative maintenance.

Upcoming .NET Framework requirement changes

You may notice a message like this pop up when you start Readysell:

.NET Framework Warning screenshot

This is just a friendly warning that in the not too distant future, Readysell will be update and your system should have its version of .NET updated. You don’t have to do it right away, but it’s worth doing when it’s convenient to avoid potential downtime later. If you don’t see this message, that means everything is already up to date.

Questions or comments?

Our documentation has been updated to reflect the latest changes, but we know that it can be tough to wrap your head around what’s new and how it affects you. Please open a ticket at the Readysell Helpdesk and we’ll be happy to help you out.

But wait, there’s more…

We’ve also made a number of other improvements and under-the-hood changes. Here’s a full list. If you’d like more details about any of the below items, please don’t hesitate to get in touch with us through the Readysell Helpdesk.

  • 11420 Process alert messages in emails sent by machines
  • 12451 Add Product Retail Label (80mm x 25mm) Pack Break report
  • 12921 Better handle multiple email addresses per customer
  • 13168 Show note from purchase invoice on remittance advice
  • 13205 Toner tracking from a central store stage 2
  • 13206 Meter price groups to allow multiple groups of prices, products and charge to for meters on any machine
  • 13208 Meter pricing and quantity consolidation options
  • 13237 Update solution structure for .NET 4.6
  • 13255 Add a related button to the list of associated/child machines on grand total machines
  • 13315 Improve rules for allowing certain customers to be excluded from reminder emails
  • 13316 Allow for quick customer creation from web orders
  • 13318 Change “Linked In Profile” to “Social Media Profile” on contacts
  • 13327 Remove reliance on “TAX-INVOICE-ADJUSTMENT-NOTE” and use workstation settings instead
  • 13337 Replace formatting rules with appearance rules
  • 13365 Remove Readysell.Database project
  • 13366 Remove ServiceStack from POS client
  • 13373 Upgrade to XAF 17.1
  • 13405 Remove Swagger
  • 13439 Add prompt for .NET 4.7 upgrade

Upcoming changes to product price integration in Readysell 8

To improve the user experience for web integration and to reduce occurrences of obsoleted products being uploaded to the web unintentionally, we are planning to change the way Readysell uses the “Display on Website” flag when overriding prices for Office Brands managed products on the web.

Today, if you want to send a price from Readysell to the web, you must ensure that the product has the “Display on Website” flag set to “True” in Readysell. Under the updated behaviour, Readysell will always upload override pricing to the web and you will only need to set the “Display on Website” flag if you want to upload your own (aka “store”) product.

Old Way, New Way

We are interested in gathering your feedback about this change over the next few days. If you have any concerns or questions, please submit a support ticket. We will begin roll-out of this change sometime in the next week and will send an update when it is completed.

Serving you better with the all new Readysell Customer Portal

We’re pleased to announce the availability of the all new Readysell Customer Portal. The portal gives you easy access to all the resources you may require as a Readysell customer, including account information, past invoices and links to essential support resources.

To access the portal, just visit our website at readysell.com.au and click the “Customer Portal” link at the top right.

Screenshot of Readysell Customer Portal

If you want to use the portal to access your account details, you’ll need to register first. Just click the “Register” link at the top right to get started.

Important changes to contract price integration in Readysell 8

Currently, Readysell 8 allows you to integrate contracts that target individual customers, groups of customers and “all customers” in your system. We’ve recently become aware of some issues that affect the reliability of contracts targeted at “all customers”. Due to these issues, we regret to inform you that in an upcoming update, we will be disabling integration support for these contract types.

You will be able to continue to use “all customer” contracts in both Readysell and in WebX, however you will need to configure these independently in both systems. If you would like assistance with the process, please get in touch with our helpdesk and we’ll point you in the right direction.

We are working in conjunction with Office Brands to design and develop a new, more efficient integration process that can be used to efficiently handle all contract types seamlessly. We’ll update you once this is available.