The Readysell Helpdesk has now moved to the Freshdesk platform.
Any newly created tickets and existing outstanding tickets will be handled in the new system. To access the new ticketing system, go to http://support.readysell.com.au/ and click “Forgot your password”. Type in your email address, then click “Reset my password”. This will email you with instructions on how you can set up your account in Freshdesk. We have also updated the documentation on our Wiki to reflect the new system.
If you want to access details of some old tickets, you can log into the previous system at https://readysell.visionhelpdesk.com/ using your old username/password. Please do not reply to tickets here though – if you require further assistance on a previous ticket, please create a new ticket in the Freshdesk system.
We appreciate your understanding during this transition. We look forward to servicing you even better in the future thanks to the new capabilities available to us on the Freshdesk platform.