This Saturday (12th of January) Readysell will be moving to the Freshdesk platform for our helpdesk ticketing system. Freshdesk will enable us to better serve customers by ensuring we have high visibility into priority issues, automatically receive relevant telemetry (such as screenshots and log files) when you lodge a ticket through Readysell, as well as provide a host of usability improvements for both our customers and support team.
Any emails you send to firstname.lastname@example.org and tickets you submit via online portal after Saturday will be handled in the new system. Over the next couple of days, we will also be moving any outstanding tickets into the new system.
You will need to set up a password for the Freshdesk system after the change over is complete. We will send full instructions on how to do this on Monday. The previous system (Vision Helpdesk) will remain accessible at a new URL (so that you can view your old tickets). Details on how to access this will also be provided in Monday’s update.
Please reach out to the Readysell support team if you have any questions or concerns about this change over.