Attention all KeyPay users: Important changes to the definition
of ‘Active Employee’ for billing purposes – please read
This alert is to inform you of some planned changes that may affect how you are charged for use of the KeyPay platform in the near future.
KeyPay’s current billing model defines an ‘active employee’ as an employee who has been included in a finalised pay run at least once within our billing cycle. Unfortunately, this has led to a small number of users significantly exploiting a loophole to avoid paying for use of the payroll platform.
This problem has prompted KeyPay to change their definition of an ‘active employee’:
Please note that the previous KeyPay correspondence was missing the action regarding ‘approved timesheet’; we apologise for any confusion this may have caused
An employee will be considered ‘active’ when at least one of the following actions have been completed for that employee during the billing cycle:
- Included in a finalised pay run
- Has had an approved leave request
- Has had an approved expense request
- Has had a published roster shift
- Has had an approved timesheet
Please note that if a user unlocks the pay run in any given month, any of the actions above are still counted towards an ‘active employee’.
This change will come into
effect from the 1st of July 2021. You will see the change (if there is one) on
the invoice you receive on the 1st of August 2021.
Please notify the other areas of your business that need to be made aware of this change. Feel free to reach out to me if you have any questions or concerns about this.