News

Change of contract upload mechanism

Starting tomorrow (Friday, 25th of January) we will start uploading contracts to the Office Brands WebX site using the new component services API. Advantages to using this API include reliability improvements and immediate feedback on the success of contract uploads.

The change over does not require any intervention from customers. We have been piloting the new approach with a number of stores over the last few weeks without incident, however please reach out to us if you notice anything unexpected so we can address issues immediately.

Accessing the new Readysell Helpdesk

The Readysell Helpdesk has now moved to the Freshdesk platform.

Any newly created tickets and existing outstanding tickets will be handled in the new system. To access the new ticketing system, go to http://support.readysell.com.au/ and click “Forgot your password”. Type in your email address, then click “Reset my password”. This will email you with instructions on how you can set up your account in Freshdesk. We have also updated the documentation on our Wiki to reflect the new system.

If you want to access details of some old tickets, you can log into the previous system at https://readysell.visionhelpdesk.com/ using your old username/password. Please do not reply to tickets here though – if you require further assistance on a previous ticket, please create a new ticket in the Freshdesk system.

We appreciate your understanding during this transition. We look forward to servicing you even better in the future thanks to the new capabilities available to us on the Freshdesk platform.

Upcoming changes to the Readysell Helpdesk

This Saturday (12th of January) Readysell will be moving to the Freshdesk platform for our helpdesk ticketing system. Freshdesk will enable us to better serve customers by ensuring we have high visibility into priority issues, automatically receive relevant telemetry (such as screenshots and log files) when you lodge a ticket through Readysell, as well as provide a host of usability improvements for both our customers and support team.

Any emails you send to support@readysell.com.au and tickets you submit via online portal after Saturday will be handled in the new system. Over the next couple of days, we will also be moving any outstanding tickets into the new system.

You will need to set up a password for the Freshdesk system after the change over is complete. We will send full instructions on how to do this on Monday. The previous system (Vision Helpdesk) will remain accessible at a new URL (so that you can view your old tickets). Details on how to access this will also be provided in Monday’s update.

Please reach out to the Readysell support team if you have any questions or concerns about this change over.

Readysell 8.52 Orielton now rolling out

Happy New Year! We’re pleased to announce that Readysell 8.52 (codename Orielton) is rolling out to all of our Readysell 8 customers. This release focuses primarily on behind the scenes changes to improve Office Brands integration, but also includes a few minor usability tweaks.

Orielton Lagoon

Office Brands integration improvements

Over the next few weeks we will be progressively activating improvements to the Office Brands integration, specifically:

  • More reliable contract updates
  • Faster and more reliable product image uploads
  • Improved business intelligence feeds

Once these performance and reliability changes are in place, we will shift our focus to adding new functionality to our integration to help reduce manual work when integrating between Readysell and your OneX web site.

Other improvements

We’ve also made a number of other improvements and under-the-hood changes. Here’s a full list. If you’d like more details about any of the below items, please don’t hesitate to get in touch with us through the Readysell Helpdesk.

  • 12327 Add “show correction” to purchase receipt show related button
  • 12437 Add day of week Monday, Tuesday etc. to sales invoice
  • 12804 Make copy of image and blub optional for the copy button on products
  • 14166 Migrate Office Brands contracts to new APIs
  • 14674 Upload Office Brands product images to S3 bucket
  • 14687 Improve perceived speed of dashboards
  • 14699 Implement new Office Brands BI design
  • 14739 Increase granularity of “Ship On” time
  • 14762 Salesforce contacts may not be updated in some scenarios

Questions or comments?

Our documentation is in the process of being updated to reflect the latest changes, but we know that it can be tough to wrap your head around what’s new and how it affects you. Please open a ticket at the Readysell Helpdesk and we’ll be happy to help you out.

Merry Christmas and Happy New Year from Readysell

Christmas and the New Year is nearly upon us and we’d like to take some time to reflect on the year that has passed, express our thanks and gratitude to our valuable customers and inform you of our arrangements for the holiday season.

The Readysell office will be closed this year from Thursday 20th of December, 2018. Regular business will resume on Monday 7th of January, 2019. Members of our support team will be available during this period for critical or emergency support issues only.

Merry Christmas from Readysell

We’d like to take this opportunity to reflect on some of the steps we have taken during 2018, to strengthen our customer offering;

  1. Joining forces with Striven, which aims to accelerate our growth and investment across the industries we serve
  2. Introducing our free training webinar program, designed to help our customers generate increased value from their Readysell solution
  3. Expanding the Readysell partner ecosystem to include new supplier integrations for Australian Paper and General Stationery

During the past 12 months we have continued to enhance the core Readysell ERP, along with increasing the functionality of our Service module with 35 new features and process improvements. As we move into 2019, we will continue to invest in the development of our core ERP, along with our service module through the direct feedback of our customers.

2018 saw Readysell deliver six new releases:

As usual, there’s plenty more planned for 2019, so stay tuned for announcements over the coming months.

Lastly, before we sign off, we’d also like to remind our all of our customers that now is a good time to review your security practices to ensure you’re protecting your business in the new year. To get started, please check out the Readysell Security Guide at https://readysell.com.au/security/

Thanks to all of our customers for your ongoing business, thoughtful feedback and support. We wish you all a merry Christmas and a safe and Happy New Year!

Readysell 8.51 Nabberu now rolling out

We’re pleased to announce that Readysell 8.51 (codename Nabberu) is rolling out to all of our Readysell 8 customers. In this release we’ve put a big focus on improving the Readysell’s third party integration offerings and fulfilling customer requests from the Readysell Forum. We encourage you to take some time to review these release notes to understand how you can make use of them.

Lake Nabberu

Simplify and streamline your shipping with StarShipIT, Australia’s most trusted integrated shipping software

StarShipIT allows you to simplify and automate the process of fulfilling orders. Readysell’s new StarShipIT integration will allow you to fill in consignment details (including number of packages, weight) and have this automatically sent to StarShipIT, who will handle the automated printing of labels and communication with your carrier.

Integrate your customer, supplier or product data with hundreds of third parties

Leveraging Readysell’s new webhooks functionality allows you to push data from Readysell into third party systems. Using a service like Automate.io or Zapier will provide you with integration to hundreds of different systems. For example, you could:

  • Update your MailChimp or GetResponse mailing lists every time a contact person is created or updated in Readysell
  • Update product data on your Shopify or WooCommerce web sites
  • Keep customer card information up to date on your Zendesk helpdesk or Jira project
  • Create a new item in your Todoist task list when a new customer is created

Increase spend from your most loyal customers with loyalty system improvements

Readysell’s loyalty points implementation has been improved to play better with the Office Brands U-Rewards program. We will automatically expire unused points after a period of time (12 months by default), we’ve implemented some great looking new loyalty statements, and we’ve created a new type of email batch that will allow you to easily send these statements to customers periodically.

Attach files using drag and drop

Readysell already allows you to attach files to many records. You can even set up Readysell to automatically import attachments based on the file name. To make things easier still, we’ve enabled drag and drop functionality for attaching files. Just grab the file you want to attach, and drag it onto the record you wish to attach it to. Done!

But wait, there’s more…

We’ve also made a number of other improvements and under-the-hood changes. Here’s a full list. If you’d like more details about any of the below items, please don’t hesitate to get in touch with us through the Readysell Helpdesk.

  • 13238 Allow for “Unsubscribed” flag to be viewed and edited at POS
  • 13301 Sync Readysell with MailChimp
  • 14634 Integrate with StarShipIT
  • 14648 Provide meter count capture via API
  • 14649 Implement updated U Rewards template in Loyalty Statements
  • 14651 Add support for 2 factor authentication using SMS
  • 14659 Allow a workstation to automatically open a new sales order when one is completed or saved
  • 14660 Add percent web orders to dashboard metrics
  • 14661 Automatically populate cheque details on customer payments
  • 14662 Allow payment reference to be added on the tender screen for non-cheque tenders
  • 14663 Allow for stocktaking to be ended prematurely
  • 14664 Allow files to be attached by dragging and dropping
  • 14665 No easy way to see products with no supplier product ID in product list view

Questions or comments?

Our documentation is in the process of being updated to reflect the latest changes, but we know that it can be tough to wrap your head around what’s new and how it affects you. Please open a ticket at the Readysell Helpdesk and we’ll be happy to help you out.

Electronic ordering for General Stationery now available from Readysell

Readysell and General Stationery are pleased to announce the availability of electronic ordering integration.

Readysell and General Stationery logos

Electronic ordering (known in the industry as EDI – electronic data interchange) is available free of charge for all Readysell customers. Ordering electronically can streamline your ordering process by:

  • Avoiding re-keying of data into your system
  • Eliminating manual printing, faxing, or emailing of orders
  • Providing you with early notice of what stock you will receive
  • Ensuring your order gets processed in a more timely manner

Readysell’s “hybrid EDI” approach means you’ll have full visibility into what you’re ordering before submitting, eliminating data alignment issues that can crop up with other EDI approaches.

Readysell is continuing to grow its list of industry integration partners for both electronic ordering and supplier stock integration. General Stationery joins the following list of integrated supplier partners:

  • ACCO Australia (Electronic ordering)
  • Alloys (Electronic ordering and stock level)
  • Anyware (Stock level)
  • Australian Paper (Electronic ordering)
  • Avery Dennison (Electronic ordering)
  • Dynamic Supplies (Electronic ordering and stock level)
  • Ed Office Products (Electronic ordering)
  • GNS Wholesale (Electronic ordering and stock level)
  • Ingram Micro (Stock level)
  • Leader Systems (Stock level)
  • Rubbermaid (Electronic ordering)
  • Satex Distributors (Electronic ordering and stock level)
  • Stationers Supply (Electronic ordering and stock level)
  • Synnex (Stock level)

If you are a Readysell 8 customer, you should have already been configured with this new integration. If you require additional training, please submit a ticket to the Readysell Helpdesk and will will advise you of how to use this feature. Readysell 7 customers can look forward to taking advantage of this and other great integrations upon upgrading to the Readysell 8 platform.

Readysell 8.50 Munmorah now rolling out

We’re pleased to announce that Readysell 8.50 (codename Munmorah) is rolling out to all of our Readysell 8 customers. This release is focused on improving the workflow for meter charging and fulfilling customer requests from the Readysell Forum. We encourage you to take some time to review these release notes to understand how you can make use of them.

Lake Munmorah

Better manage your meter charging workflow with service module improvements

Notice: This change applies to all customers who use the service module in Readysell. It is important that you review and understand these changes as they will affect your meter charging. If you have any questions, please contact Readysell Support as soon as possible.

We’ve overhauled how we handle charging of meters in order to reduce confusion, prevent mistakes (such as forgetting to charge meters) and make it easier to correct mistakes when the do happen.

We now drive all meter charging as as “flow on” from meter counts. When you have completed your meter counting for a meter count run cycle, click the new “Charge” button to extract all meters for that run cycle onto a meter charge run.

Screenshot of new "Charge" button

If you make a mistake, you can now delete the meter charge run and get back to counting to make any necessary corrections. If you’ve already generated invoices, you can now reverse the meter charge run as well.

We’ve also made it easier to make corrections on an “ad-hoc” basis. If you’ve made a mistake with only a couple of machines, you can extract those onto an “out of cycle” meter count run and charge those individually.

Tailor Readysell to your business workflow with new defaulting options

We’ve added some commonly requested options to our “Record Defaults” system reference to help you configure Readysell to automatically use values best aligned with how you do business. You can now set default values for:

  • The loyalty points mode for newly created customers
  • Whether notes are internal or external
  • What kind of purchase is to be created when the “Purchase from Sale” button is clicked
  • The “Allow Purchase from Sale” flag on products
  • The number of consignment items for a shipment

Easily keep track of consignments from within Readysell

When you enter a consignment note against shipment that contains the consignment’s tracking number, you will see a new “Track Shipment” button that will provide quick access to the status of the shipment.

Screenshot of "Track Shipment" button

We’ve enabled this for many of the default carriers in Readysell (including Australia Post, Couriers Please and Fastway) and you can easily add your own by setting the “Tracking URL” on the carrier. If you’re using our IFS integration, we’ll automatically populate this for you and we’ve also added the “Consignment Note” field to the “Complete Sale” screen so that you can easily enter consignment details as part of your regular workflow.

You can even add a link to the tracking URL to outbound emails or invoices to customers. Contact our support team through the Readysell Helpdesk if you’d like assistance in setting this up.

Get better recommendations by customising your recommended substitution settings

Readysell’s recommended substitution feature makes it easy to find alternate products to use as a substitute when you’re unable to supply an item.

We’ve now added a number of system references to help you configure this to work better within your business based on your product categorisation and stock holding. You will find options available to configure:

  • Whether Readysell should look in the current product’s category only, or if it should look up parent and “sibling” categories in your tree (useful if you have products categorised by brand)
  • The variance in price above and below the original item for candidate products
  • What the minimum available stock of the alternate product should be

But wait, there’s more…

We’ve also made a number of other improvements and under-the-hood changes. Here’s a full list. If you’d like more details about any of the below items, please don’t hesitate to get in touch with us through the Readysell Helpdesk.

  • 14411 Improve meter charging workflow
  • 14518 Show “Reference Number” on stock transfer list view
  • 14552 Permit replacement variables to be used in action rule email addresses
  • 14553 Provide an option to cancel sale orders when reversing shipments
  • 14554 Allow line notes to be added during a purchase run
  • 14555 Show machine name of meter count request web page
  • 14556 Provide an option for defaulting notes to External
  • 14557 Allow for consignment item quantity to be defaulted
  • 14558 Allow changing the default Loyalty Points Mode for newly created cards
  • 14559 Allow setting a default value for Allow Purchase from Sale on products
  • 14560 Allow settings defaults for the Purchase from Sale order screen
  • 14561 Improve Invoice Purchase Receipt Screen
  • 14562 Add a Parts tab to the Extract Products screen
  • 14563 Allow Backorder Due Date to be shown on the product screen
  • 14564 Show notes in a tab on the product details screen
  • 14565 Add On Sale Order to Show Breakdown drop down
  • 14566 Provide a way to link to tracking pages for external couriers
  • 14567 Add consignment note entry to Complete Sale workflow
  • 14572 Make recommended substitutions more configurable
  • 14576 Improve validation messages on meter count run lines

Questions or comments?

Our documentation is in the process of being updated to reflect the latest changes, but we know that it can be tough to wrap your head around what’s new and how it affects you. Please open a ticket at the Readysell Helpdesk and we’ll be happy to help you out.

Readysell 8.49 Lefroy now rolling out

We’re pleased to announce that Readysell 8.49 (codename Lefroy) is rolling out to all of our Readysell 8 customers. This release is focused on warehousing improvements and fulfilling some recent customer requests on the Readysell Forum. We encourage you to take some time to review these release notes to understand how you can make use of them.

Lake Lefroy

Easily manage your multi location warehouse with stock location transfer scanning

We’ve added support for barcode scanners to stock location transfers. You can now scan the “From Location” followed by the product, followed by the “To Location” and Readysell will ensure a stock location transfer is generated accordingly. This can be especially useful if you receive stock into a staging area before moving it into your warehouse.

Better engage customers with Customer Business Review report improvements

The Customer Business Review report is a great way to engage with your existing customers and improve share of wallet. We’ve improved the existing Customer Business Review report with the following changes:

  • Ability to run the report for multiple customers at once
  • Ability to run the report for a defined period of time (by running the report with parameters from the “Form Reports” screen)
  • Total sales and average sales summary values
  • Category breakdown table with dollar value per category
  • Order breakdown table with number of and value of orders per month
  • Highlighting of “own brand” products in the top 20 tables
  • Ability to exclude specific non-stocked products from the report (for example, freight charges)
  • Performance improvements

Screenshot of Customer Business Review report

Update your stock faster with stock quantity adjustment improvements

We’ve added the ability to type in the new quantity (as an alternative to the adjustment quantity) on stock quantity adjustments. This is especially useful for stores that do not use multiple locations as you can now use stock quantity adjustments as a simple alternative to stocktakes.

General Stationery Supplies EDI coming soon

We’ve been working with General Stationery Supplies to enable hybrid EDI ordering. This means you’ll be able to get your order in quicker and with the confidence that the stock you require is available. We’re in the final stages of testing, once we’re ready to roll this out a member of the Readysell support team will be in touch to assist with setting up this useful and time-saving integration.

General Stationery Supplies logo

But wait, there’s more…

We’ve also made a number of other improvements and under-the-hood changes. Here’s a full list. If you’d like more details about any of the below items, please don’t hesitate to get in touch with us through the Readysell Helpdesk.

  • 14268 Improve form reports that export data for Toni Glass’ business review
  • 14401 Improve barcode handling on stock location transfers
  • 14402 Enable scan checking of locations on stock transfers
  • 14403 Provide a way to disable automatic creation of cards from orders and lay-bys at POS
  • 14422 Move purchase receipt location validation to finalisation
  • 14427 Allow configuring automated emails to be sent on the last day of the month
  • 14428 Add a Related button to favourites to bring up the related product
  • 14429 Ensure a text-based representation of notes exists on all noteable objects
  • 14430 Enable the copy button on preordered products
  • 14432 Add the ability to specify the new quantity on hand in stock adjustments

Questions or comments?

Our documentation is in the process of being updated to reflect the latest changes, but we know that it can be tough to wrap your head around what’s new and how it affects you. Please open a ticket at the Readysell Helpdesk and we’ll be happy to help you out.

Australian Paper EDI ordering now available

In conjunction with the launch of the new Australian Paper web shop, Readysell is pleased to announce that hybrid EDI ordering is now available to all Readysell 8 customers. This means you’ll be able to get your order in quicker and with the confidence that the stock you require is available.

Australian Paper logo

A member of the Readysell support team will be in touch with eligible customers to assist with setting up this useful and time-saving integration over the next few days.