Once again, team members from Readysell will be in attendance at the Office Brands Expo to catch up with our valuable customers, to help answer any questions or address any concerns you may have. This year, Expo is being held in Cairns and is a combined for Office Brands (Australia)…
Changes to ticket submission from Readysell 8
Readysell 8 has a handy feature that allows you to directly submit tickets from the “Support” button in the “Tools” menu. If you’ve used this feature recently and clicked on the “Attachments” tab, you may have noticed this message: Unfortunately, in the transition to our new helpdesk system, one of…
Readysell 8.43 Forrestdale now rolling out
We’re pleased to announce that Readysell 8.43 (codename Forrestdale) is now rolling out to all of our Readysell 8 customers. This release is focused on performance, service module and Readysell Go improvements, but as usual, we’ve managed to throw in some extra bits as well. Quickly spot what’s important with Appearance…
Upcoming changes to product price integration in Readysell 8
To improve the user experience for web integration and to reduce occurrences of obsoleted products being uploaded to the web unintentionally, we are planning to change the way Readysell uses the “Display on Website” flag when overriding prices for Office Brands managed products on the web. Today, if you want…
Serving you better with the all new Readysell Customer Portal
We’re pleased to announce the availability of the all new Readysell Customer Portal. The portal gives you easy access to all the resources you may require as a Readysell customer, including account information, past invoices and links to essential support resources. To access the portal, just visit our website at…
Important changes to contract price integration in Readysell 8
Currently, Readysell 8 allows you to integrate contracts that target individual customers, groups of customers and “all customers” in your system. We’ve recently become aware of some issues that affect the reliability of contracts targeted at “all customers”. Due to these issues, we regret to inform you that in an…
Accessing the new Readysell Helpdesk
To help better serve our customers, Readysell has a new helpdesk system. To use the new system online for submitting, viewing and responding to tickets, you will need to set up a new password. How do I access the new system? 1. Request a password reset Go to https://support.readysell.com.au/index.php?/home/forgot-password then enter…
Scheduled downtime for support ticket system this weekend
To better support our customers, this weekend Readysell will be migrating to a new ticketing system. During the migration, you will be unable to access our helpdesk. You can continue to submit tickets by emailing support@readysell.com.au and they will be routed to our new ticket system, which will be live…
Readysell 8.42 Elphinstone now rolling out
We’re pleased to announce that Readysell 8.42 (codename Elphinstone) is now rolling out to all of our Readysell 8 customers. This release is focused on backend improvements to the service module, but we’ve managed to throw in a couple of goodies for our non-service customers as well. Delight your machine service customers with…
Secure your digital life this World Password Day
Did you know that today (May the 4th) marks not only Star Wars Day, but (arguably) an even more important occasion, World Password Day. Just follow these four simple steps to upgrade your security: Step 1: Create strong passwords The key to a strong password is length. Your passwords should be…