We’re pleased to announce local numbers in capital cities across Australia to help make it easier to call Readysell. If you’re outside of Sydney, you should now have a more cost effective way of reaching Readysell by calling us in your nearest city.
All the new phone numbers are now listed on our web site. If you’ve traditionally had to pay STD rates to reach Readysell, we recommend you update your records with the number that’s best for you.
We’ve heard feedback from customers that bringing new users onto Readysell can sometimes be a challenge.
Over the last year we’ve been putting a lot of emphasis on improving our documentation to make onboarding and upskilling easier. Today we’d like to announce the next stage of our campaign to improve user proficiency and productivity, the Readysell training video library.
The library currently consists of over 100 videos covering a wide range of topics. We’ve aligned our videos closely to the Readysell Training Guide, allowing users to follow along with our written documentation and to easily get more information if and when they require it.
Whether you’re looking to improve your skills or to bring on a new staff member, the training video library should be your first port of call.
You have 3 options of accessing the video library:
We’ve updated our YouTube channel with all of our training videos. They have been arranged by topic area into playlists. Just search for “Readysell” on YouTube or use the link on the Readysell home page.
We’ve worked in collaboration with Office Brands to provide our training video library on Office Brands University. Just click the “Office Brands University” button from My Portal and find the “Readysell Training” category.
Throughout the Readysell Wiki you will notice relevant videos embedded into our existing content. Whether you’re progressing through the training guide, or looking at a specific how-to page, if we’ve recorded a video on the topic, we’ll make it available to you right there.
We’d love to hear your feedback about how useful these videos are and where we can make improvements or new videos in the future.
Want to improve your skills in 2016? Readysell is joining Office Brands on their state roadshows to help you get the most out of your Readysell system.
Members from the Readysell team will be presenting as part of the IT program (on day 1) targeted at dealers and managers. We will be covering the following key areas:
There will also be time for questions and answers both during the presentation and throughout the day.
We will be in the following cities on these dates:
For more details and to book, please contact the Office Brands support office.
In Readysell 8.31, rolling out to all of our Readysell 8 customers over the next few days, we’ve focussed on under-the-hood improvements to help with performance and reliability. We have, however, managed to slip in a few new features to tide you over until our next release.
Empower your delivery drivers with the Readysell Mobile appWe’ve added deliveries to the Readysell mobile app. Delivery drivers can access delivery runs created in Readysell and accept proof of delivery from customers. You can even keep track of where deliveries are up to right from within Readysell! We’ve put together a short instructional video to get you started with this feature. Click here to learn more about or to download the Readysell Mobile app.
Improved integration with the Office Brands data portal means you can now access your product’s attribute, cross-sell and up-sell data right from your Readysell product file. Right now, your sales and customer service reprentatives can use this information to help better serve your customers and in future versions we will be allowing you to make better use of this information in your sales process.
Better organize your customers and suppliers with card file improvementsYou can now attach an image to a Readysell card to identify a company or individual. We’ve even improved our “Send Contacts to Outlook” feature to automatically add this image to your Microsoft Outlook® address book and have it show when you send or receive emails or accept phone calls from your customers.
We’ve updated the default look and feel of Readysell to match the Microsoft Office® 2016 suite of applications. This means your users will feel comfortable when switching between Office® applications and Readysell.
Our documentation is in the process of being updated to reflect the latest changes, but we know that it can be tough to wrap your head around what’s new and how it affects you. Please open a ticket through our Support Centre and we’ll be happy to help you out.
We’ve also made a number of smaller improvements and under-the-hood changes. Here’s a full list. If you’d like more details about any of the below items, please don’t hesitate to get in touch with us through our Support Centre .
Limited support Monday 25th of JanuaryDue to the Australia Day public holiday on Tuesday the 26th of January, many of our customers are either not trading or trading at a limited capacity on Monday the 25th of January.
Correspondingly, the Readysell office will be open for critical and emergency support only. If you require support on Monday, please call 02 9792 4439.
We previously announced that Readysell 7 customers have access to automated updates of product data from Office Brands. For those not yet making use of this feature, we’d like to send out a quick reminder.
The feature, “Price Book Runs”, can mass update pricing on existing products in your product file that match back to the Office Brands Data Portal. Price Book Runs are not for adding new products, it is only for updating existing products in your product file.
Please visit the Readysell Support Centre to view the documentation and please open a ticket if you would like assistance in implementing this feature on your system.
We’re spending the first portion of 2016 working on small requests, improvements and quality improvements to Readysell 8. As such, the release of 8.31 (more details on that in the next couple of days) will be the last major update for a period of time.
As we ramp up again for development, we will send out a short plan/roadmap to give you an idea of what we plan to implement in 2016.
Last year we notified you about Readysell’s support for and policy on Windows 10. We’d like to re-iterate our policy as a number of customers have landed themselves in trouble by not following the procedure.
Before you embark on upgrading any PCs in your business, please keep the following in mind:
If you have any questions about Windows 10, our support staff will be more than happy to help out. Just open a support ticket and we’ll be right on the case.
Well, there’s your problem…
Due to a severe thunderstorm that swept the area yesterday, Readysell’s office is without electricity today and will be closed.
If you require critical or emergency support, please call 02 9792 4439. For all other support queries, please lodge a ticket at our Support Centre and we’ll endeavour to get back to you as soon as possible.
At this stage, we don’t have an ETA on when the situation will be resolved, but we will send out another update should it continue beyond today.
It always seems to creep faster than we’d like, and this year is no exception. Christmas and the New Year is nearly upon us and we’d like to take some time to reflect on the year that has passed, express our thanks and gratitude to our valuable customers and inform you of our arrangements for the holiday season.
The Readysell office will be closed this year from Monday 21st of December, 2015. Business will resume on Monday 4th of January, 2016. Members of our support team will be available during this period for critical or emergency support issues only.
We’d also like to take this opportunity to highlight some of the larger changes and events from 2015.
There’s plenty more planned for 2016, so stay tuned for announcements over the coming months.
Thank you to all of our customers for your ongoing business, thoughtful feedback and support. We wish you all a merry Christmas and a safe and happy New Year!
Earlier in the year we notified you about Readysell’s support for and policy on Windows 10. We’d like to take the time to update you on Windows 10 and expand on our previous notification.
Since it’s launch on July 29th, Windows 10 has been installed on an unprecedented 148 million PCs worldwide and has already received it’s first major update. Based on our experience with the operating system, we believe Windows 10 is a worthwhile upgrade for any workstations in your organization.
Before you embark on upgrading any PCs in your business though, we suggest you keep the following in mind:
If you have any questions about Windows 10, our support staff will be more than happy to help out. Just open a support ticket and we’ll be right on the case.
In Readysell 8.30 we introduced Readysell Payroll, powered by KeyPay. Readysell Payroll is an online payroll system designed to make payroll simpler. It’s quick to set up, easy to use, affordable and fully integrated into your Readysell 8 system.
With unique features such as a cloud-based employee portal, time and attendance and automated superannuation, Readysell Payroll can drastically reduce your payroll overheads.
Compliant AwardsUse our growing library of modern awards to automate your payroll compliance. |
Time & AttendanceUse the web kiosk to allow employees to clock on and off, on site, using any web enabled device. |
Employee SchedulingScheduling with award-based shift costing will help to reduce your staffing costs |
Flexible PayrollLots of easy to configure options make it easy to setup Readysell Payroll just to your liking. |
Pay ConditionsCreate your own award rule sets or EBA’s to add compliance to your business processes. |
IntegrationAutomatically import your pay runs into your Readysell 8 cashbook to streamline your payroll process. |
TimesheetsImport timesheets into your payrun with a single click. |
AutomateSimplify your payroll with automated super payments, termination and leave calculations. |
Readysell Payroll Standard |
Readysell Payroll Plus |
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$4/month
per active employee
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$6/month
per active employee
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Contact us today to get started.
For our Readysell 8 customers utilising our auto-warehousing features, we’d like to make you aware of a change in the logic around how back orders are handled that will be in place starting tomorrow. This change is necessary to ensure consistency within Readysell and to make auto-warehousing work with additional customer back order scenarios.
If a customer card was set to not allow sales back orders, auto-warehousing used to wait until 100% of the sale order was allocated. In some cases this was not be ideal. As a result, we have changed the way Auto-warehouse handles customers that do not allow sales back orders. There are now two ways of handling customers that don’t want back orders:
More details (including screenshots of where to find these settings) can be found on our wiki.