News

Readysell 8.22: You don’t know about me, but I’ll bet you want to

Readysell 8.22 is now rolling out to all Readysell 8 customers. In Readysell 8.22, we’ve put more focus on improving overall usability and reducing training when onboarding new users.

Readysell 8.22: Pre-empt data entry issues with required field highlightingPre-empt data entry issues with required field highlighting

Sometimes it can be tough to tell exactly which fields are required when creating a new card or product, or entering in a new transaction. Inevitably, you miss something, hit the “Save” button, then get the dreaded “Validation Errors” screen letting you know you’ve failed. To avoid this whole, humiliating situation, Readysell now gently highlights compulsory fields with a yellow hue.

Improve warehouse efficiency with product label improvements

Printing barcoded product and shelf labels out of Readysell is a great way to improve the efficiency of your warehouse. You can now scan existing product barcodes straight into the product labels screen to generate and print additional labels when required.

Readysell 8.22: Reduce frustration with improved validation errorsReduce frustration with improved validation errors

When you forget to fill in a field and get a validation error, it can sometimes be difficult to pin-point exactly where the field lives on the screen. Instead of hunting through each tab, Readysell will now highlight the tab on which any affected fields live. You’ll be able to correct the error quickly and move on with the job.

And then…

There’s plenty more to explore. Here’s a full list of of changes. Our documentation is in the process of being updated to reflect the new functionality. If you have any questions, please open a ticket through our Support Centre and we’ll be happy to help you out.

  • Ability to run site-based Profit & Loss reports for multiple sites at once
  • Add restrictions to deleting stock transfers out
  • Validate purchase receipt negative lines on POS
  • Add system reference SHIP-AFTER-SUPPLY-TYPE-WAITING
  • Showing levels on categories
  • Extracting products in a sales order, the date range needs to be default to the past 6 months
  • Automatically Allocate Web Orders
  • Optional Discount column on quotations
  • Display purchase run lines for a product site
  • Expand and Contract tree on analysis reports
  • Add an optional primary contact phone number to delivery dockets.
  • Cases attached to sales orders & quotes
  • Product details button
  • Warning message on Readysell close
  • Add last quantity sold to Sold Products tab on extract products screen
  • Posting GST Batch
  • Add number of staff and expected monthly sales to cards
  • Add an hour of day property to all sale transactions for use in analysis reports
  • Add a optional default payment tender to customer cards
  • Allow supplier MOQ to be ignored when importing catalogue data
  • Add a item count to the bank deposit report

Ransomware and you!

This is an important security advisory. We highly suggest you read this and distribute relevant sections to your employees to protect your organization from potential loss of data and revenue.

Locked FilesOver the last year we have observed a sharp increase in both the infection rate and damage resulting from malicious software (malware) classed as “ransomware”. Since September of last year, when CryptoLocker was first observed, a number of variants have sprung up, but all follow a similar modus operandi:

  1. Infect a PC by tricking the user into running the malicious software
  2. Encrypt crucial files (such as documents, emails and your Readysell database) -blocking access to them
  3. Demand payment from the user in exchange for access to your files

Infection rates over the last couple of weeks have accelerated and we have now had a number of customers who have lost large chunks of data which they have not been able to fully recover. As such, we’re sending out this notice to remind you of some important practices you can use to keep yourself safe and to answer some common questions.

Preventing infection in the first place

Update and run your anti-malware software

Your anti-malware software (such at Microsoft Security Essentials, Windows Defender and Malwarebytes) should be set to always download automatic definition updates and full scans should be run on a regular basis. This should be performed on both your server and client PCs. Readysell has a PC maintenance guide available that goes into detail about what you should be doing to ensure you are protected.

Be suspicious of unsolicited email

If you’re receiving an email from an unknown source, or someone you don’t usually communicate with by email (especially if it has an attachment), chances are high that you’re being sent malicious software. Even with up to date anti-malware software, it’s possible to be infected.

Some common scams used to distribute malware or steal personal information involve fake emails from banks, freight or postage services, and recently, the Australian Tax Office. Do not open attachments on or click on links in such emails. If you think the email is legitimate, visit the organization’s website directly (by typing the address into your web browser) and login to your account from there.

Here are some examples of recent scam emails that have been targeting Australians.

If you want more information about how to spot the signs of a dodgy email, please see this article.

Don’t download from untrusted sources

If you’re looking for software, it’s best to start from a trusted source such as the software vendor’s web site or a reputable software repository (we recommend FileHippo). If you Google (or Bing) what you’re looking for and end up on Joe Blogs’ software emporium, you could be getting more than you bargained for.

Servers gonna serve

Your server hosts your most critical business data. Not only is it where your Readysell database lives, but often it is a central repository for your company files and emails. As such, you should try to minimize the chance your server gets infected.

Only connect to your server when you have to perform specific server-related tasks. Don’t use it as a workstation, and certainly don’t use it to browse the Internet or check your email. Doing so increases the chances your server gets infected.

Limiting damage in case you are infected

Maintain good backup practices

Sometimes no matter how hard you try, things are out of your control. If you do get infected, you need a way to get back on your feet quickly. This means ensuring you have recent and complete backups of your data.

Readysell recommends you always have at least three copies of your data (the 3-2-1 rule). This means that you have a redundant backup (in case one backup fails).

  1. Your original, working copy (e.g. your Documents folder or Readysell production database)
  2. An on-site backup
    • Having one backup on-site means that in most cases you are able to get up and running quicker
    • We recommend that you have at least one on-site backup that is not readily accessible from your server, ensuring if you are infected, your backup files cannot also be encrypted
  3. An off-site backup
    • We recommend using a reputable cloud backup provider (such as Readysell Cloud Backup)
    • Alternatively, you can backup to a portable storage device and take it home with you each day

Have a business continuity plan

It might sound like something only Fortune 500 companies have to think about, but even a small businesses should have some plan about how they’re going to deal with the situation if the worst should happen. Some things to consider are:

  • Who are you going to contact if you’re affected? Will you be able to get assistance in a timely manner?
  • Do you have a spare PC on standby (or do you have a PC earmarked) to take the place of your infected server as an interim replacement?
  • How long will it take you to restore all your data from a local backup and from the cloud?
  • How will your business continue to operate in the mean time?

Dealing with an infection

Should I pay the ransom?

In most cases, there is no way to unlock files encrypted by ransomware without forking over a ransom (with the notable exception of the original CryptoLocker). This leaves many organizations and individuals faced with an ethical dilemma – pay the money, legitimizing and perpetuating the practice, or forever lose access to your files. Unfortunately, this isn’t the only problem. To make things worse, in many cases the ransomware continues to propagate long after payment channels are cut off (either by the authorities or by the malware creators themselves) and you may be left out of pocket and none the better off.

As such, it is our advice (and the advise of prominent companies such as Microsoft) not to pay the ransom and instead attempt recovery from your most recent backup.

Removing the malware

Each different malware infection works differently, so there’s no single method. The first thing we recommend is to make sure your anti-virus and anti-malware software is up to date, then running a full scan – record the name of the malware you’ve been infected with, then quarantine or remove anything that was detected.

As soon as is practical, we highly recommend contacting Readysell Support (or your IT Support provider) and notifying them of the issue. Should you wish to try going it alone, BleepingComputer.com has many comprehensive removal guides that we recommend you use to ensure all traces of the infection are removed.

Recovering your files

Once you are sure the infection has been eradicated, you can start restoring your files. Before you plug anything into your previously infected machine, we suggest you make a backup of your backups (just in case the malware is still active). This means should the ransomware ecrypt your backup and you have to start a restore again, you’ll have something to go back to.

Learn more

There’s lots of resources online to learn more, some we suggest include:

‘Tis the Season…

Readysell ChristmasAs 2014 winds up, we’d like to take some time to reflect on the year that has passed, express our thanks and gratitude to our valuable and inspiring customers and keep you up to date on arrangements for the holiday season.

Firstly, some administrative details. The Readysell office will be closed this year from Monday 22nd of December, 2014. Business will resume on Monday 12th of January, 2015. Members of our support team will be available during this period for critical support issues only.

In case you haven’t been paying attention, we’d also like to highlight some of the big changes and events from 2014.

We have even more planned for 2015, so stay tuned for announcements over the coming months.

Thank you to all of our customers for your ongoing business, thoughtful feedback and continued support. We wish you a very merry Christmas and a safe and happy New Year!

Readysell Team

Readysell 7 November 2014 Update

We have recently released the November 2014 Update for Readysell 7. This update includes a number of new features and enhancements designed to make you more productive and gain deeper insights into your business. Some of the changes we’ve made include:

What’s new?

Department/Category Price Matrix

The department/category price matrix allows you to override the sell prices for price levels outside the ranges used by Office Brands based on category and markup.

Readysell 7 - Customer Open Item ChartCustomer Open Items Charts

Readysell can produce Charts in summary that extract by Transaction Code by Period the Dollar Value for each transaction type for the date range selected.

  • This Chart is colour coded for each transaction code for each Period in question.
  • The periods are displayed across the bottom of the Chart.

Business Intelligence (BI) Graphs

Readysell generates Graphs for Business Intelligence by Product Category in summary for Total Dollar for the Period for the following criteria’s – Sales, Stock on hand, Stock Aged by Last Sale, Sales Percent of Wallet.

Readysell 7 - Management ReportsManagement Reports

There is a standard set of Readysell Reports that can be run and exported to either Excel, CSV.

Alternate Delivery Addresses on Drop Shipments from a Supplier to a Customer

Readysell has a feature now to allow you to select an alternate delivery address when placing Purchase order straight from the supplier to the customer.

Disabling Catalogue Cost Price Updates

Readysell now has a feature to allow you to ‘Disable Catalogue Cost Price Update’ on Products before loading a catalogue. If the flag is set to True, this product cost price will not be uploaded when the catalogue is loaded. If the Flag is set to False, the product cost price will be uploaded when the catalogue is loaded.

Eliminating Sales Backorders that are in the Location of EDU from Inserting a Manual Purchase Order

A query filter pop up box has been added to allow users to eliminate and filter selections when inserting a Purchase Order.

Tell me more!

We have a series of documents outlining the changes in the update and how to use them:

When do I get it?

Most customers have already received the update. If you are yet to receive these new features, please contact Readysell Support to be fast-tracked in the upgrade cycle.

Get on board with U Rewards

Office Brands U Rewards logoSince the Office Brands Expo, a number of customers have been asking us about the Office Brands U Rewards loyalty program, and how they can get up and running. The U Rewards increases customer loyalty by providing your customer incentives (in the form of redeemable rewards) when they purchase from you. As a Readysell customer, you are primed to take advantage of the seamless integration we’ve built with Office Brands that:

  • Allows you to accumulate and track points in Readysell for all sales
  • Choose which of your customers qualify for the loyalty program
  • Allow your customers to check their loyalty points balance and view previous loyalty points transactions on your web site
  • Allow your customers to redeem loyalty products from your web site

The first step is to get in touch with Greg Payne (just call our office). He’ll give you an outline of what’s involved and will liaise with Office Brands to ensure a seamless on boarding process.

If you’d like to learn more about how the loyalty system works in Readysell, we’ve got documentation available for you to peruse at your convenience.

We hope that you’ll take up this great opportunity to increase customer retention and satisfaction and extend the benefits you are already receiving as being both an Office Brands member and a Readysell customer.

End of support of Windows XP for Readysell 7 and Readysell 8

On August 24th 2001, Microsoft unleashed Windows XP onto the world. We worked hard to ensure Readysell was compatible on launch day and we’ve been supporting Windows XP ever since. It’s now been over 13 years, and we’re finally winding down support for this trusty, but past its prime operating system.

Earlier this year Microsoft officially ended support for Windows XP. In order to allow us to continue innovating with new technologies and to ensure our customers’ businesses run securely and reliably we are ending support for Readysell 7 and Readysell 8 software on machines running Windows XP (or older). You have until March 31st 2015 migrate your software to a modern operating system. After this date, your Readysell software may not function correctly if you have not.

As always, our friendly support team is happy to assist you should you have any questions or require any assistance. If necessary, we can supply you with updated hardware or software, and we can even assist you with transitioning other applications to your newer PC. Feel free to open a support ticket or give us a call if this is the case.

So long, Windows XP. You’ve served us well. I’ll leave you with a video to remind us of all the good times we’ve had.

Office Brands Fiji 2014 Expo Wrap

Staff at Readysell stand at Office Brands Expo 2014Readysell was privileged to be able to attend the Office Brands Fiji 2014 “New Horizons” Expo in Denarau as the Office Brands Preferred ERP Supplier a couple of weeks ago, and we’d like to send out a quick update.

As well as being able to catch up with many of our valuable and inspiring customers (and meet some new faces), we were also able to talk about some of the new and exciting recent and upcoming developments for both Readysell 7 and Readysell 8.

For those that missed out (or those who may have had a bit too much kava the night before) we’re providing electronic copies of all the material we presented and distributed. This includes:

  • Tips and tricks for Readysell 7
  • Brochures outlining the benefits of Readysell 8 and Readysell Mobile
  • Introductory presentation of Readysell 8

These can all be downloaded from our Support Centre.

You may have also noticed we had a demo video running at our stand highlighting some of the lesser known capabilities of Readysell 8. We’ve uploaded this video to YouTube, allowing you to review it at your leisure. We hope that this can help inspire you to explore some of the more advanced capabilities of Readysell 8.

Once again, vinaka to Office Brands and to all of our inspiring customers. It’s been great to catch up. Here’s to New Horizons!

Readysell 8.21: More than a pretty face

Starting late next week, Readysell 8.21 will be rolling out to all Readysell 8 customers. In Readysell 8.21 we’ve put a big focus on improving the user experience by integrating a number of tidy ups, but we haven’t forgotten to push through a few new goodies as well.

Screenshot of improved sale order screenImprovements for staff efficiency through UX enhancements

We’ve been focusing on improving the user experience (UX) on a number of key screens in Readysell, including sales, service, purchasing, products and card maintenance. We’ve reorganized buttons and streamlined our screen layouts to reduce clutter and improve efficiency for users.

Reduce costs with credit card surcharge recovery on customer payments

In Readysell 8.18 we introduced the ability to implement a credit card surcharge on sales in Readysell. We’ve now extended this functionality to customer account payments.

Reduce maintenance overhead with associated product expiry

You can now set an expiry date on associated products. Once the expiry date passes, your product association automatically be invalidated. We’ll even populate on the expiry date when loading “buy one get one free” offers from flyers!

Tax invoice with freight and fuel levyCommunicate clearly with freight and fuel levies on invoices

You can now mark freight charge and fuel levy products to display in a special area at the bottom of your tax invoice. Your customers will be able to easily distinguish delivered goods from charges incurred. Just set your charge products to type “Fuel Levy” or “Freight Charge”.

Improve your stock holding with automated reorder segmentation

We’ve added the ability to exclude products from min/max update runs. This ensures you can easily maintain min/max levels on only a subset of products. Purchase runs can use criteria to allowing you to use either min/max and average weekly sales for the appropriate products.

You ain’t seen nothing yet…

There’s yet more improvements and new features in this new version. Here’s a full list of of changes. Our documentation is in the process of being updated to reflect the new functionality. If you have any questions, please open a ticket through our Support Centre and we’ll be happy to help you out.

  • Add a list view on the product contract class to the product history action. This is to be able to see a product with a list of all the customers that have a contract price on that product, showing all product contact entries for the current product. It filters to allow display of only active or all contract.
  • Order Movements now displays lines for sale orders as opposed to sale shipment to improve customer reordering process.
  • Add ‘Expected Supplier Product ID’ to purchase receipt line. When receiving goods you can now see the supplier ID code on purchase order line, there is a field called ‘Expected Supplier Product ID’. It comes from the Product Details > Suppliers tab.
  • Sale Order now shows the kit components.
  • Product price level now indicates if a price category is applied.
  • Overnight email batch can now excludes Meter Charge and Service invoices from resending if needed.
  • Stock Report (at Last Cost). Customer can view QOH, last each cost from supplier and the value on hand at last cost (i.e.: st each cost from supplier x QOH).
  • Stock Report (at Cost and Sell). With the new stock report you can now see your QOH, cost price and sell price.
  • Sales By Period – and all of the other buttons that are on purchase runs but not on manual PO’s. Display lists of sales lines and sales history on manual purchase order lines.
  • Product can now be excluded from being purchased and shipped in drop shipment.
  • Improve the behaviour of Customer Order field validation. Added extra options for customer order field validations.
  • To print labels for products in a catalogue update. Allows customers to prints labels that are created or have updated data from a catalogue line item.
  • Read/Write access level to custom fields such as Territory can now be controlled via permission set.
  • Customer labels now pre-sets with a default parameter to pre-empt helpdesk requests.
  • Optional Validation for duplicate products on a sale order. You will now receive a validation message if you have a duplicate product on sale order lines or service order lines.
  • Automatic Warehouse now releases sale shipment when stock for sales back orders is receipted.

Readysell 8.20: This one’s for you

Over the next few days, Readysell 8.20 will be rolling out to all Readysell 8 customers. In Readysell 8.20 we’ve aimed to implement a number of common customer requests. We’d like to take some time to highlight some of the key features and improvements we’ve included in this release.

Image of overdue account reminder SMS on phone

Improve cash flow with accounts receivable overdue reminders

Chasing up overdue accounts has never been easier. Set up to either automatically generated emails or SMS messages (or if you prefer, manually extract a batch with candidate customers). Customers will be sent a reminder that their account is overdue, the amount to be paid and the payment details.

Enhance your sales pipeline by seamlessly capturing prospects at point of sale

Never lose track of potential customers again. You can set up Readysell to automatically prompt you to capture prospect details (such as name, phone number and email address) whenever a cash sale is performed that exceeds a certain dollar value.

Invoice layout with custom header textImprove customer communication with invoice layout customizations

Communicate special offers or competitions, business policy changes, upcoming events or anything else you can think of by placing it prominently in the header of your customer’s invoice. You can even add customised fonts, colours and formatting.

Reduce staff retraining costs by tweaking the search algorithm

If you’ve recently converted to Readysell and your staff are used to search behaving in a different way, you can now tweak the algorithm to reflect your previous system’s behaviour. Three levels of aggressiveness are available based on your preference.

Office Brands U Rewards logoGet up and running on U Rewards with loyalty product import

You can now have the full range of Office Brands U Rewards products automatically imported into your system, saving you the time and effort of manually entering in details when they are redeemed.

We’re only getting started…

There’s over 20 other improvements and new features in this new version. Here’s a full list of changes. Our documentation is in the process of being updated to reflect the new functionality. If you have any questions, please open a ticket through our Support Centre and we’ll be happy to help you out.

  • Contract pricing on sales orders, service orders and shipments is now determined by the transaction date.
  • Create an automated task to invoice pre-ordered products.
  • Do not allow estimated meter count to be used as the basis for another estimate.
  • Improve serial number entry using the barcode scanner.
  • Improve Office Brands OData integration.
  • Import loyalty points redemption products from OData
  • Allow existing workstation report settings to be expeditiously populated by a set of pre-defined settings.
  • Allow notes from transactions in closed periods to be archived. There is another filter for All Notes and Active Notes. You can archive notes in cards now. You can’t delete notes in closed periods only open periods.
  • Add an Actions to apply a Discount percentage to Sales Orders, Service Orders and Sales Shipment headers and/or related sale lines. You can now apply discounts on selected lines by clicking on Set Value and adding a discount percentage.
  • Add ‘charge to’ to the related action for sales invoices. Can view charge to card from sale invoice.
  • Optionally allow full text search to be adjusted to be more aggressive at matching text, resulting in more matches but more false positives. Customer can now adjust how aggressive the full text search is, so that they don’t have to enter a “%” character before each word when doing a full text search.
  • Allow Categories, Locations and Products to be flagged as not discountable. This allows the user to prevent discounts on categories, locations and products where the price was already discounted.
  • Improve loyalty point validation on sale shipment line. Validation message now pops up giving you the option to use loyalty points to redeem this product.
  • Add an option to the “populate loyalty points” task to clear points before the start date. Tasks exists to “Clear Existing Points”, this clears all existing points first. Then after existing points are cleared. Calculate points from the start date as per the existing code.
  • Improve Bank Reconciliation extract date validation so not to allow bank reconciliation for the current date.
  • Add product purchase history to the product detail view. Product detail view has a new tab ‘Purchases by Period’ which displays purchases made for that particular product for all periods available. This allows customer to see how a product has been performing.
  • Picking list now lists Kit order’s Bill of Materials (BOM).
  • Allow prospects to be created from the new customer popup on sale orders, service orders and sale shipments. Option now to select “Is Prospect” customer when creating new customer card.
  • Allow users to change price level on sale orders, service orders and sale shipments. Manually overrides the price level on the sales order. (Example: The user enters a sales order. The customer is set to the level 1 price level. The user negotiates a special deal with the customer. They change the price level on the sale order to government price level. All the sell prices that are not manual sell prices on the sale order lines recalculate to government price level).
  • We need a new detailed picking slip. Picking slip has new headers. The additional columns on the report include; GP%, Value including tax, Quantity on hand for the product site, Total value inc tax and Total GP %.
  • Add a message field in the form of an html note to tenders. Print messages (administration> tenders) on sale invoices depending on the tenders associated with the sale invoice.
  • Add a criteria on sale order to sites in respect to automatic generation of sale shipments from sale orders. Optional criteria added to sites in respect to auto generation to sales shipments.
  • Improve quotation form report layout.

Agenda for Office Brands member workshop

As we previously announced, we will be conducting a user group workshop at the Office Brands Support Office in Pymble (NSW) on the 22nd of September.

The member workshop will provide an opportunity for our team to not only share best practices with our current users, but also allow users to network and share their knowledge with the broader Office Brands member community. We are now releasing the agenda for this workshop.

Agenda

1pm – 2pm
Readysell 7 Tips and Tricks

  • How to use key reports to manage your business effectively
  • Introduction to the new product markup by category feature
  • Office Brands integration in Readysell 7 – improving your business productivity

Outcomes and Benefits:

  • Improve sales through understanding of customer category spent trends and share of wallet
  • Increase customer satisfaction via better targeted and more flexible pricing for customers
  • Improved business productivity by better understanding the Office Brands integration features available through Readysell 7

2:15pm  – 3pm
New Features and Functions in Readysell 8

  • Introduction to Readysell 8 from the context of a Readysell 7 user
  • Overview of features recently added to Readysell 8

Outcomes and Benefits:

  • Understand the key benefits Readysell 8 can bring to your business
  • Learn how to make use of recently introduced features to improve your business productivity

4pm – 6pm
Reporting and Office Brands Integration in Readysell 8

  • Learn about how Readysell 8 handles integration with WebX, Office Brands data, competitor pricing and suppliers and how these features can save you time and money
  • Introduction to the reporting engines in Readysell 8 and key reports you can use to gain insight into your business

Outcomes and Benefits:

  • Gain a deeper understanding of key ways in which Readysell 8 can benefit your business
  • Understand how data integration can delivery new and better ways to quote and sell

Add to Calendar

If you like to attend this event, please send an email to rpatel@officebrands.com.au to RSVP.