How can I tell?
This is a very common question.
When you ring Readysell requesting help, we need to know which computer/PC you are on so that we can remotely access it and see what you are looking at.
Readysell has made this very simple for you to find.
Yesterday we mentioned that we will be helping Office Brands members prepare their products for an initial upload to WebSphere. Part of this process involved checking the “Display on Web†flag on the relevant store products in Readysell.
We have received a number of queries regarding how to check what products already have this flag enabled. To do this, please create a new report by following these steps:
Your new report will the display on the screen. As usual, you can send it to the printer or Excel by using the “Send To†button. For more information about using the Report Wizard, please consult the documentation available at our Support Downloads site.
A new document is available in the Support Downloads area of our web site relating to creating services charges. The document covers the basic usage of the “Special Orders†feature of Readysell which allows for creating of service orders.
If you have any questions or feedback regarding the document, please email or call Sue.
As part of Readysell’s commitment to the WebSphere Interface, we would like to assist Office Brands members with ensuring their store products are correctly being transferred to the WebSphere eCommerce site.
This process involves the following steps:
After this process is complete, products should be added, updated and deleted from WebSphere automatically.
Over the course of the coming weeks, Sue will be contacting each member to run step 3 of the above process. This will require that you complete step 1 and 2 beforehand. She will also be able to assist with this if it is required, however it would be appreciated if you could inform us if you have having any issues prior.
All of our Office Brands customers have had updated documents deployed to their servers (this excludes any customers running Readysell trial systems). The “Readysell Documents†folder should now be in line with the latest version of the documents currently here at Readysell.
Please take a look at those documents and reprint any new or updated documents (this will differ store to store). If you have any questions or document suggestions please call or email Sharon.
As always, you can always access the latest version of our documents at our Support Downloads site.
There is now an updated document on loading catalogues and flyers. This new document adds on how to update product description cases and how to update product code prefixes.
The document is located in your RSELLO folder as well as on our Support Downloads site.
To find your RSELLO folder, go to your Readysell main menu and look at the image path at the top of the screen. Open up My Computer, go to that drive and then navigate to the relevant folder.
Inside the RSELLO folder is a sub-folder called “Catalogue & Flyer Loading Documentâ€. Inside that folder “Catalogue & Flyer Loading Document†is the new document “November 2009 Very Basic CATALOGUE & FLYER LOADS WITHIN READYSELL.docâ€
Please recycle your old document and print the new one. If you have any questions on this please email or call either Sharon or Sue.
Last month Microsoft launched its free client anti-virus product, Microsoft Security Essentials (MSE). Early reviews have been positive and Readysell’s internal testing has found the new application to be lightweight, simple to use and effective.
The product is available for free for any user of a genuine copy of Windows XP, Windows Vista or the recently launched Windows 7. Readysell will be rolling this package out on all new desktop clients purchased from Readysell as well as any Readysell managed clients that have an expired security solution from CA or another vendor.
If you would like to try out MSE yourself, it is available as a download directly from the Microsoft web site.
A big thanks to Office Brands for inviting Readysell to their Annual General Meeting on the Gold Coast this weekend. We were able to send up three delegates (Greg, John and Adam) and we all had an enjoyable time.
It was great to catch up with customers and gather valuable face-to-face feedback. We hope that the experience was equally useful to the members we spoke to and that everyone has a better idea of what Readysell is all about, how committed we are to servicing each of our customers and what our vision is for the future.
Part of the feedback we received was that customers wanted to hear more from Readysell. To address this we will be making efforts to send out more regular updates on new releases, keep you apprised of any major upcoming changes and ensure you are informed of major issues which may affect you. We will be doing this using our “Readysell Update†Mailing List as well as the Readysell Blog. You can sign up any address for this Mailing List or access the blog by going to the “Blog†link on our homepage.
Once again, thank you to all of the delegates who gave us feedback at the AGM and we hope to see you again at upcoming events in the new year.
We have been working hard over the last few weeks getting RObI out to as many customers as possible. We are happy to report that nearly every eligible Readysell customer is now running RObI.
We are now in the process of turning on a feature that has been exciting for many Office Brands members – automatic dealer ordering. This feature will automatically send purchase orders to participating suppliers and receive confirmation for this order automatically into your Readysell system. At the moment this is available for ACCO orders, however more suppliers will be made available by Office Brands in the future.
In order to achieve this, we will be sending out an update for some ACCO product data, including costs and minimum order quantities. This is an ACCO requirement which exists today, but is increasingly important when we try to automate the system. These updates will be distributed in the form of a catalogue update.
John will be contacting each eligible store over the next couple of weeks regarding activation of this feature.
The following data has been released by Office Brands Head Office and is ready to be loaded into your Readysell system.
For more information about loading catalogues into Readysell, please review the support material on our web site.