This Saturday (12th of January) Readysell will be moving to the Freshdesk platform for our helpdesk ticketing system. Freshdesk will enable us to better serve customers by ensuring we have high visibility into priority issues, automatically receive relevant telemetry (such as screenshots and log files) when you lodge a ticket…
Merry Christmas and Happy New Year from Readysell
Christmas and the New Year is nearly upon us and we’d like to take some time to reflect on the year that has passed, express our thanks and gratitude to our valuable customers and inform you of our arrangements for the holiday season. The Readysell office will be closed this…
Save on Merchant Service Fees with Tyro Tap & Save
Tyro have released a new product, called “Tap & Save”, allowing merchants to save money by processing debit tap-and-go payments through the more economical eftpos network. Tap & Save is a first-to-market initiative from Tyro offering leastcost routing to merchants. Tyro’s Tap & Save offering has the potential to generate…
Protecting your business from remote exploitation using Remote Desktop
Remote Desktop connections (sometimes referred to as Terminal Services or RDP) are a convenient way to remotely access and administer computers in your network. Readysell uses Remote Desktop to access customers’ servers to ensure your software is running as expected and to correct any issues, without having to interrupt your…
Protect your documents from ransomware using Controlled Folder Access
For those who have been paying attention, ransomware is the number one threat small businesses face today. To assist our customers in staying up to date with the latest guidance, we’ve put together the Readysell Security Guide at readysell.com.au/security Today, we’ve updated the security guide with a new feature in the Windows…
Protecting yourself from KRACK
You may have heard about KRACK, a recently disclosed vulnerability in the WPA2 protocol commonly used to secure WiFi. While the vulnerability is real, there’s been some misreporting about the threat and what you should do to protect yourself. As such, we wanted to provide some quick information to put your…
Serving you better with the all new Readysell Customer Portal
We’re pleased to announce the availability of the all new Readysell Customer Portal. The portal gives you easy access to all the resources you may require as a Readysell customer, including account information, past invoices and links to essential support resources. To access the portal, just visit our website at…
Accessing the new Readysell Helpdesk
To help better serve our customers, Readysell has a new helpdesk system. To use the new system online for submitting, viewing and responding to tickets, you will need to set up a new password. How do I access the new system? 1. Request a password reset Go to https://support.readysell.com.au/index.php?/home/forgot-password then enter…
Scheduled downtime for support ticket system this weekend
To better support our customers, this weekend Readysell will be migrating to a new ticketing system. During the migration, you will be unable to access our helpdesk. You can continue to submit tickets by emailing support@readysell.com.au and they will be routed to our new ticket system, which will be live…
Secure your digital life this World Password Day
Did you know that today (May the 4th) marks not only Star Wars Day, but (arguably) an even more important occasion, World Password Day. Just follow these four simple steps to upgrade your security: Step 1: Create strong passwords The key to a strong password is length. Your passwords should be…