In conjunction with the launch of the new Australian Paper web shop, Readysell is pleased to announce that hybrid EDI ordering is now available to all Readysell 8 customers. This means you’ll be able to get your order in quicker and with the confidence that the stock you require is available.
A member of the Readysell support team will be in touch with eligible customers to assist with setting up this useful and time-saving integration over the next few days.
With recent data releases, you may have noticed some EDM flyers for other buying groups in the “Catalogues” area of Readysell.
If you have received a flyer that does not apply to your store, please use the “Dismiss Catalogue” button to remove it from your outstanding list without loading it (Note: this will flag the flyer as “Loaded” without actually loading it).
We are working with Office Brands to avoid the distribution of catalogues/flyers that do not apply to specific buying groups and hope to have this resolved before the next EDM flyers are distributed.
Tyro have released a new product, called “Tap & Save”, allowing merchants to save money by processing debit tap-and-go payments through the more economical eftpos network. Tap & Save is a first-to-market initiative from Tyro offering leastcost routing to merchants.
Tyro’s Tap & Save offering has the potential to generate substantial savings on acceptance costs for eligible scheme debit tap-and-go payments for businesses using Tyro terminals. Tyro merchants will save on average six per cent on their Merchant Services Fees (MSF) and the majority of Tyro merchants will save between 20-30 per cent on re-routed transactions.
Currently in Australia, almost all tap-and-go card payments revert to the international credit card schemes, instead of the eftpos network. While the outcome is the same for the cardholder, the credit card schemes typically charge the merchant more than eftpos.
The launch of Tap & Save represents Tyro’s first iteration of least-cost routing, with further enhancements to come in future months which are expected to deliver even more savings to a larger proportion of its customer base.
To activate Tap & Save, call 02 8907 1778.
Remote Desktop connections (sometimes referred to as Terminal Services or RDP) are a convenient way to remotely access and administer computers in your network. Readysell uses Remote Desktop to access customers’ servers to ensure your software is running as expected and to correct any issues, without having to interrupt your day-to-day operations.
But, if your system is not correctly configured, convenient remote access for yourself, your staff and Readysell can also mean convenient access to malicious third parties. Remote Desktop has been used as a vector for installing malicious software within networks, ranging from relatively benign crypto-currency mining through to full blown ransomware attacks.
We’ve updated the Readysell Security Guide with some guidance about securing Remote Desktop, but wanted to cover some of the basics here so that you can quickly check to make sure you’re following good practices in your business.
At minimum, the following actions should be taken to ensure the security of your organisation to external breaches via Remote Desktop or SMB.
One of the ways third parties can gain access to your system is by just “guessing” the password of one of the users on your network. Based on research by SplashData the 25 most common passwords make up more than 10% of passwords. When picking a new password, make sure the password is not common, try it in Pwned Passwords at https://haveibeenpwned.com/Passwords. Do not use a password if it’s been used before.
This obsolete protocol has been leveraged in various malware attacks including WannaCry and Petya, which caused significant disruption in 2017. There’s a great guide at HowToGeek that explains how you can turn this off.
There’s a number of steps you should take, including:
Again, HowToGeek has come to the rescue with a guide covering how to complete all these steps.
The best thing you can do is to restrict access to Remote Desktop rather than leaving it open to the entire internet. There are multiple approaches to do this, including:
Whitelisting means only allowing certain remote IP addresses to use Remote Desktop ports from the internet. This means creating a list of IP addresses that need access (including Readysell’s IP address – 110.175.89.111) and setting these up in your router or firewall. This is the simplest approach and works if you don’t need remote access to your server, or only access from the same static IP address each time.
More technically difficult to set up, but works if you require access from various locations. Each user who needs to remotely access Remote Desktop will first need to connect to your VPN before access is possible.
If you’d like assistance with any of the above, please get in touch with Readysell Support and we’d be happy to help you out.
For those who have been paying attention, ransomware is the number one threat small businesses face today. 
To assist our customers in staying up to date with the latest guidance, we’ve put together the Readysell Security Guide at readysell.com.au/security
Today, we’ve updated the security guide with a new feature in the Windows 10 Fall Creators Update (also known as version 1709), which was released yesterday. The feature is called “Controlled Folder Access”, and it’s another tool in your toolkit to help protect your business.
Controlled Folder Access allows you to select folders on your system that should have an extra layer of protection. Typically this means folders where you store crucial documents. Once you’ve done this, only applications which you’ve explicitly allowed will be able to edit or delete documents in those folders. That means even if you do get infected, the damage will be more limited.
To enable the feature, search for and open the Windows Defender Security Center from Start, go to the Virus & threat protection settings section, and set the switch to On:
As well as the default settings, we also recommend allowing Readysell to bypass Controlled Folder Access to ensure you can use features such as file attachments and export of reports.
If you want more information, below is a great video put together by PDQ to help you get started. Additionally, How-To Geek have put together a great guide for getting started.
Going forward, we will continue to keep the security guide updated with the latest recommendations. We encourage you to review the security guide periodically and ensure you’re following all the best practices. We hope this serves as a valuable resource. If you have any questions or suggestions, we’re keen to hear your feedback.
You may have heard about KRACK, a recently disclosed vulnerability in the WPA2 protocol commonly used to secure WiFi. While the vulnerability is real, there’s been some misreporting about the threat and what you should do to protect yourself. As such, we wanted to provide some quick information to put your mind at ease.
This is on the heels of a number of other recent security vulnerability disclosures (including ROCA) and data breaches. It’s clearer than ever that you should take security seriously to protect yourself and your business. To get started, visit the Readysell Security Guide at readysell.com.au/security
The Readysell Supplier Stock Service (RS3) lets you check live stock level data from a number of suppliers right from your product screen. This is a great way to ensure you get stock faster when you really need it without having to visit a bunch of supplier websites or make superfluous phone calls.
We’ve recently added to our growing list of suppliers. We now have stock feeds available for the following suppliers:
If you deal with any of the above suppliers, but are not seeing live stock levels when you click the “Show Supplier Stock Levels” button on the product screen, please contact Readysell Support to help set you up.
We’re pleased to announce that Readysell 8.44 (codename Galilee) is now rolling out to all of our Readysell 8 customers. This release is focused on further improvements to Office Brands and industry integration, the service module, and fulfilling some of our top user requests.
Readysell has integrated with GNS Wholesale to provide live stock level information as well as hybrid EDI ordering. This means you’ll be able to get your order in quicker and with the confidence that the stock you require is available. After you receive Readysell 8.44, someone from our team will be in touch with you to assist you with setting up this useful and time-saving integration.
The top request on our Feature Suggestions forum was to allow for a custom “from name” for emails sent from Readysell. We’ve now put a new field on the user called “Email From Name” to let you do just this. Whenever an email is sent from a user, the name contained in that field will be used. You can use this to include your business name to help your customers better recognise you.
Previously, Readysell always used the salesperson associated with a customer card for sales and service orders. We’ve heard that sometimes you may want to change the salesperson on a single order. To enable this, we are now allowing users with the appropriate level of permissions to change the sales person on a sale or service order. If you would like some assistance updating your roles to ensure the relevant staff have access to this, please get in touch with us and we’ll assist you in setting this up.
Another of the top requests in our Feature Suggestions forum was to improve the visibility of flyer prices on products. When a flyer is loaded into Readysell a contract is created to temporarily override the prices in your system. It was, however, difficult to tell that this special price was in effect when looking at the product on your product screen. To do this, we’re now factoring in active flyers when showing the “Calculated Price” on the product screen.
Many departments within your business contribute to service work on machines. Readysell now lets you formulate meter prices such that you can break up costs between different general ledger accounts based on a proportional distribution of your click charges. This means you can more accurately split, estimate and the costs of running your service organisation. Both for individual machines, your departments and your service business as a whole.
We have been getting feedback about the need to adjust meter charge messages to suit particular groups of customers. Previously you only one way to setup notes that appear on invoice lines for meter charge invoices. In response to your feedback, now we have changed the system so that you can use a template to adjust the way notes appear on meter charge invoices for any customer/s. If a customer wants different information or a different look to the notes they get on their meter charge lines, now you can probably make the adjustments they are asking for.
Rather than relying on overnight syncing of customer and contact data from Readysell to Salesforce, we’ve now developed a direct integration that can send customer and contact data to Salesforce in near real time. No longer will your sales reps have to wait a day or two before they see changes made in Readysell appear on the CRM. Not only does this mean they’ll always have the right contact information, but they’ll also be able to see up to date sales data to help them make more effective use of the Salesforce CRM.
Our documentation has been updated to reflect the latest changes, but we know that it can be tough to wrap your head around what’s new and how it affects you. Please open a ticket at the Readysell Helpdesk and we’ll be happy to help you out.
We’ve also made a number of other improvements and under-the-hood changes. Here’s a full list. If you’d like more details about any of the below items, please don’t hesitate to get in touch with us through the Readysell Helpdesk.
Once again, team members from Readysell will be in attendance at the Office Brands Expo to catch up with our valuable customers, to help answer any questions or address any concerns you may have. This year, Expo is being held in Cairns and is a combined for Office Brands (Australia) and Office Products Depot (New Zealand).
If you’d like to catch up with us, you’ll be able to find us:
We look forward to seeing some new and familiar faces. See you all soon!
Readysell 8 has a handy feature that allows you to directly submit tickets from the “Support” button in the “Tools” menu. If you’ve used this feature recently and clicked on the “Attachments” tab, you may have noticed this message:
Unfortunately, in the transition to our new helpdesk system, one of the capabilities we have lost is the ability to add attachments in this context. This means we also don’t receive automatic screenshots or logs when you create tickets in this way.
If a screenshot is imperative to report your issue, we ask that you manually take the screenshot and then create the ticket via email or the Readysell Helpdesk client portal.
We understand this is inconvenient and we are working with the helpdesk software vendor to see if we can restore this feature in the future. Thank you for your patience.
