Due to a planned power outage at Readysell’s Milperra office, Readysell support will be operating in a reduced capacity for a 1-2 hour period between 8am and 3pm today. During this period we will be attending to critical or emergency level issues only.
For up to date information, please monitor our Twitter feed at https://twitter.com/readysell
Many Office Brands dealers have participated in and made tangible improvements in their business through Readysell’s free webinar training program. We are running some more training sessions soon and would like to invite all dealers to participate.
Please consider whether any members of your team would be able to attend any of the following sessions. Be sure to register so that we can ensures you are correctly set up prior to the session starting.
This is a repeat of the program held earlier this month for anyone who was unable to attend.
Readysell 8 customers enjoying the benefit of the Readysell Supplier Stock Service (RS3) to lookup live stock data are now able to view stock availability from Dynamic Supplies’ new Sydney warehouse. From your Readysell product screen, simply click the “Show Supplier Stock Levels” button and Readysell will show you up to date availability information for that product.
The new feed adds to data from a number of other suppliers, including Pelikan Artline, Alloys, Stationers Supply, Satex Distributors, WA Stationery and V Wholesale. Readysell is continuing to grow its list of industry integration partners for both electronic ordering and supplier stock integration. We’ll keep you posted as we introduce new integration partners.
If you have any questions or require assistance getting started with the new integration features, please feel free to contact our support team.
Over twenty Office Brands dealers have participated in Readysell’s new free monthly webinar training program. Every participant has told us they have learned something of practical use in their business from the sessions. Many dealers have made tangible improvements in their business such as reducing dead stock, improving margin by managing price updates and improving customer service by spotting contracts that have expired.
“I applied the webinar training immediately. I found some product pricing issues that had been costing me money and fixed contracts that were not performing for my customers. There were two or three lightbulb moments in the first session”
– Geoff Kindred, Express Office National
“Yet another excellent Readysell training program that I am very pleased to be part of. I am now controlling my dead stock better and have a lot of home work improving other aspects of my business”
– Anthony Semmler, Principal, Office National Barossa
“I’ve learned so much and my business has definitely benefited from the training”
– Ajay Amin, Principal, Ezi Office Supplies
Some of the recent and planned free training sessions include:
Readysell’s free webinar training will benefit your business. Contact us for reserve a spot in any of our upcoming sessions. Members of our team will also be attending the Office Brands EXPO in Melbourne this weekend. Please drop by and visit us at the Office Brands stall on the show floor on Saturday, or come speak with one of our Subject Matter Experts on Sunday.
Office Brands, Toni Glass Consulting, Geoff Kindred of Express Office National and Readysell have partnered to deliver the first Office Brands Technology Mentoring program over eight weeks.
Geoff Kindred and Toni Glass led the presentations, focusing on real benefits from a dealer perspective. We have received glowing feedback from all of the participants. During the program we help dealers to get real business benefits from the available technologies using a weekly webinar and individual follow up tutoring. Toni Glass is also running follow up sessions to help participants plan and monitor the real business benefits of the mentoring program.
Ritesh Patel, Chief Information Officer at Office Brands states “Office Brands will run the mentoring program three times a year to help dealers get the most out of Office Brands’ and Readysell’s technologies”. Please ensure you are subscribed to and review upcoming Office Brands broadcasts to learn about how you can be involved with the next round of sessions.
“I was amazed at just how fast Readysell responded. I asked for something one week and the next week it would just be there”
– Nicole Keeffe, Manager, Office National Kununurra
“Readysell’s commitment to follow up every session by personally calling every participant, every week was excellent”
– Toni Glass, Toni Glass Consulting (pictured)
We have made some changes to stock allocation to prevent occasional errors that occurred when stock that had been shipped was reallocated.
Previously, stock remained allocated on sale order lines, even when a shipment had been released. Now, stock allocated on sale orders and sale shipments will clear as soon as a sale shipment is in progress for that sale order line.
The reason for this change is that there could be a mix up between stock allocated on sale orders and stock on sale shipments. Now if stock is shipped it no longer shows as allocated. When stock is shipped, the quantity allocated is cleared and appears in the quantity shipped column instead. The percent fully allocated for the line goes to zero. See worked example below.
When order is placed:
When sale shipment for 8 is released:
The most obvious changes are:
We’ve updated our documentation at https://readysell.atlassian.net/wiki/x/H4A9BQ should you require more information about this change. If you have any further questions, please contact Readysell Support.
Over the last couple of weeks we’ve been continuing our campaign to make Readysell easier for you to use and to put valuable business insights at your fingertips. With Readysell 8.37, now rolling out to all of our Readysell 8 customers, we’re glad to be delivering more of these improvements. There’s still more to do, so you can look forward to similar improvements in the releases to follow.
With this release, you’ll notice various goodies sprinkled across the system. Here’s just a few of the changes we’ve made:
Our documentation has been updated to reflect the latest changes, but we know that it can be tough to wrap your head around what’s new and how it affects you. Please open a ticket through our Support Centre and we’ll be happy to help you out.
What? Already you say? Yes, we know it’s only been 2 weeks, but Readysell 8.36 is now rolling out to all of our Readysell 8 customers. In this release we continue our focus on making it easier for you to use Readysell and putting valuable business insights at your fingertips. And don’t worry, we’re not done yet. You can look forward to similar improvements in the releases to follow.
Identify and target areas to improve with actionable metricsWe’ve recently compiled a number of key metrics that each dealer can use to gauge how their business is performing against similar dealers in the Office Brands group. In this release, we’re putting a number of those metrics at your fingertips by showing them on the Management Dashboard. We’ve colour coded each metric so you can spot if you’re falling behind, and you can even double click to get some advice on how to improve.
Clearing out dead stock and re-engaging lapsed or inactive customers are two key ways you can use the data in your system to improve the profitability of your business. To make things easier, we’ve added tailored view variants for these key scenarios. On the product list view, select the “Dead Stock” variant and on the card list view, select the “Customer Lapsed and Inactive” variant to get started.
Navigate around effectively and never miss a detail with our latest UI tweaksWe’ve observed that some of the most effective users of Readysell customise the user interface of their system to help them constantly improve their data and business processes. We are collaborating with these users to distil their changes into improvements that apply to and can be distributed to all Readysell users. In this release, we’ve started integrating some of these changes. You’ll notice that we’ve moved some tabs around based on common usage, we’re highlighting certain fields for emphasis and we’ve added colour-coding where it makes sense. We’ve done our best to merge these changes with any existing customistations you have, but in some cases your customisations may be lost. If that’s the case, you may need to re-create your customisations. We promise it will be worth it. We’d love to hear your feedback as we continue to make improvements in this area going forward.
Our documentation has been updated to reflect the latest changes, but we know that it can be tough to wrap your head around what’s new and how it affects you. Please open a ticket through our Support Centre and we’ll be happy to help you out.
We’re pleased to announce that Readysell 8.35 is now rolling out to all of our Readysell 8 customers. This release addresses some common customer requests and kicks off a series of releases that will be focused on making it easier for you to use Readysell and putting valuable business insights at your fingertips.
Benchmark warehouse efficiency with improved DIFOT reportsDelivered In-Full, On-Time (DIFOT) reporting is a great way to measure how effectively you are fulfilling your customer’s orders. This this latest release we’ve created 2 new DIFOT reports, one that only measures catalogue products and another that looks only at lines that were contracted to the customer. This allows you to get an accurate picture of how you perform on products you typically expect to have in stock in your warehouse (rather than the extended range, which you may often have to back order or drop ship). For customers opted into Office Brands BI, we’re also uploading this data to allow reporting and analysis across dealers. This is one report you should be using. Please give us a call if you need some help on how to run it. Remember, support calls to Readysell that take less than 15 minutes are free.
We’ve incorporated a range of customer feedback into our customer statement and tax invoice layouts to enable you to hide redundant details, change colours, show site-specific contact details to specific customers and use a wider range of logo graphics. If you’re using our standard layouts and would like to make customisations, please get in touch with us and we can discuss what’s now possible within the standard layouts. Otherwise, a support team member will be calling all our customers that are not currently using the standard reports or statements and will be helping you make the change to those best practice reports.
Get to what you need quicker with user interface tweaksStarting with Readysell 8.35 and continuing over the next few versions we will be working on improving the user interface in some key areas. In this release we’ve made it easier to access relevant back orders from the sales and purchasing screens, added a centralised view of service calls and improved the usability of Readysell when using keyboard only on drop downs. Take the time to look at those changes. Just the improved back order access could save your team time every day.
Because Readysell uses product categories across the product for many purposes (including reporting, contracts and GL interface), it’s not always possible to simply delete a category after it has already been used. That said, customers have mentioned that sometimes they have categories that they don’t want to use anymore. We’ve added an “Archive” flag to categories that will allow you to block such categories from being used on any products to address this.
Our documentation has been updated to reflect the latest changes, but we know that it can be tough to wrap your head around what’s new and how it affects you. Please open a ticket through our Support Centre and we’ll be happy to help you out.
We’ve also made a number of other improvements and under-the-hood changes. Here’s a full list. If you’d like more details about any of the below items, please don’t hesitate to get in touch with us through our Support Centre .
* Totally nothing to with the international sporting event that is currently occurring in the South American geographical region.
Earlier this year we launched the Readysell training video library. Since then, we’ve received some great feedback from customers about the effectiveness of the training videos for both bringing on new staff and improving the skills of existing staff members.
Over the last couple of months we’ve been adding new content, bringing the library to over 140 videos. The new videos are particularly focused around complex topic areas such as:
Our training videos are closely aligned to the Readysell Training Guide, allowing users to follow along with our written documentation and to easily get more information if and when they require it.
To access the video library, visit our YouTube channel. Videos have been arranged by topic area into playlists. Just search for “Readysell” on YouTube or use the link at the top right of the Readysell home page.
We continue to look forward to your feedback about how useful these videos are and where we can make further improvements or new videos in the future.